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- Tasks: Lead operations at Bicester Leisure Centre, ensuring top-notch customer care and safety.
- Company: Join Legacy Leisure, a not-for-profit committed to community wellbeing and leisure activities.
- Benefits: Enjoy a rewarding career with opportunities for growth and development in leisure management.
- Why this job: Make a real difference in your community while managing exciting leisure programmes.
- Qualifications: Experience in leisure management or related fields; First Aid and lifeguard qualifications required.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Operations Manager will be:
- To ensure the highest possible standards of Health and Safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business.
- To organise and manage the Duty Manager team in the absence of the Centre Manager.
The Operations Manager will focus day to day on the following tasks:
- To deputise for the Centre Manager as requested.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre’s activities and special events.
- To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre’s quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To have a good understanding of the financial accounts system.
- To help drive revenue and control expenditure so monthly targets are achieved.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
The Candidate Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire employer: Parkwood Leisure Ltd
Contact Detail:
Parkwood Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who might know about opportunities at Legacy Leisure. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their commitment to health and safety and customer care, so you can show how you align with their mission during your chat.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed teams or improved customer experiences in previous roles. This will help us see how you can contribute to the Bicester Leisure Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Legacy Leisure.
We think you need these skills to ace Operations Manager - Bicester Leisure Centre - Bicester, Oxfordshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your relevant experience in leisure management and any qualifications that match the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: Let your enthusiasm for leisure and community engagement shine through in your application. Share any personal experiences or projects that demonstrate your commitment to providing high-quality services and customer care. We love seeing candidates who are genuinely excited about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining our team at Legacy Leisure!
How to prepare for a job interview at Parkwood Leisure Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Manager role. Familiarise yourself with health and safety standards, customer care practices, and financial planning. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage teams, improve customer satisfaction, and drive profitability. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the leisure programmes they currently offer or how they measure success in customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Personable and Engaging
Remember, this role is all about building relationships. Be friendly, approachable, and enthusiastic during the interview. Show that you can connect with both customers and staff, as this will be crucial in your day-to-day responsibilities.
