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- Tasks: Manage daily operations and ensure top-notch customer service at our leisure centre.
- Company: Join a fast-growing leisure management company with exciting career prospects.
- Benefits: Earn up to £25,500 pa, plus training and development opportunities.
- Why this job: Kickstart your leisure management career while making a positive impact on customers' experiences.
- Qualifications: Desirable qualifications in Leisure Management or related fields; training provided for necessary certifications.
- Other info: Dynamic role with opportunities for personal growth and team collaboration.
The predicted salary is between 20400 - 30600 £ per year.
Salary: Up to £25,500 pa dependant on location.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To deputise for the Contract Manager/Centre Manager as requested.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre’s activities and special events.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre’s quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills:
- It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
- The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators - however training will be provided if not.
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
Duty Manager – Nationwide employer: Parkwood Leisure Ltd
Contact Detail:
Parkwood Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager – Nationwide
✨Tip Number 1
Network like a pro! Reach out to people in the leisure industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Duty Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in customer care and health and safety. When you get the chance to chat with hiring managers, let them see what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to leisure centres and express your interest in working with them. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities waiting for you. Make sure to keep an eye on our listings and apply early to increase your chances of getting noticed.
We think you need these skills to ace Duty Manager – Nationwide
Some tips for your application 🫡
Show Your Passion for Leisure Management: When writing your application, let us see your enthusiasm for the leisure industry! Share any relevant experiences or qualifications that highlight your commitment to providing excellent customer care and innovative programmes.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Use keywords from the job description to demonstrate how your skills align with our needs. This shows us you’ve done your homework and are genuinely interested in the position.
Highlight Your Teamwork Skills: As a Duty Manager, you'll be working closely with staff and customers alike. In your application, emphasise your ability to build strong relationships and communicate effectively at all levels. We want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Parkwood Leisure Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with health and safety standards, customer care practices, and leisure management principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with customers and staff regularly. Prepare examples of how you've built strong relationships in previous roles. Think about times when you resolved conflicts or improved team dynamics – these stories will highlight your interpersonal skills.
✨Demonstrate Your Initiative
The job involves developing innovative leisure programmes and identifying new activities. Be ready to discuss any ideas you have for enhancing customer experience at the Centre. This shows that you're proactive and can contribute to the Centre's growth.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about the current challenges the Centre faces or how they measure success in their programmes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
