At a Glance
- Tasks: Be the friendly face of our centre, welcoming guests and handling bookings.
- Company: Join Parkwood Leisure, a leading leisure management company with a commitment to quality.
- Benefits: Part-time hours, flexible shifts, and a supportive team environment.
- Other info: Opportunity for growth and learning in a dynamic leisure environment.
- Why this job: Make a positive impact on visitors' experiences in a fun, outdoor setting.
- Qualifications: GCSE Maths and English Grade C or above; strong interpersonal skills required.
The predicted salary is between 12 - 12 £ per hour.
Job Type: Part Time - 24 hours per week
Start Date: April 2026
Interviews: March 13th, 19th & 24th
Pay scale: Dependent on qualification. Starting from minimum wage.
BACKGROUND
Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognised for both the quality of the centre, the quality of the staff and the quality of outdoor experience. Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers.
This role is to become a part of the Dolygaer team and will help alongside the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact.
ORGANISATION STRUCTURE
The post holder will report directly to the Operations Manager.
JOB DESCRIPTION
Primary Objectives for the Receptionist / Front of house Position will be:
- To act as the first point of contact for customers coming into, calling or emailing the Centre.
- To ensure that all customers and guests are received in a friendly, polite and service friendly manner.
- To take bookings, handle cash, answer enquiries via telephone, in person or by email.
- Take payments through the till system for the cafe, day activities and all other possible transactions.
- Serve customers of the cafe, including basic food handling.
The Receptionist / front of house will focus day to day on the following tasks:
- To work as part of a team to ensure that customers are hosted well and their needs are understood and met.
- To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty.
- To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities.
- To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices.
- To communicate with the customer via emails, social media and booking systems in a polite and professional manner.
- To promote the Centre positively at all times and maintain the displays of promotional material.
- To receive telephone, written and personal bookings and payment for use of the Centre's facilities.
- To ensure cash handling and reconciliation of monies is carried out.
- To operate the telephones, radios and computer booking system whilst on duty.
- To promote and control items for resale and hire.
- To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit.
- Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible.
- Undertake duties related to the cafe - making hot drinks, up-selling items, simple prep, serving hot food.
- To comply and understand Food Hygiene regulations.
- General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence.
- Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders.
- To undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications
- Should hold GCSE Maths and English Grade C or above, or a similar qualification.
- The main requirement will be good interpersonal skills and a friendly disposition.
- Demonstrate computer literacy skills.
- Hold a food hygiene certificate or be prepared to undertake this.
Personal
- Will be able to operate tills and be competent in a variety of computer programmes.
- Strong interpersonal and customer facing skills.
- Will be able to maintain a high level of confidentiality.
- Will be able to demonstrate good organisational skills.
- Will be able to communicate effectively with customers, clients and staff.
- Will have a high standard of hygiene.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to use own initiative, to follow procedures and work to deadlines.
- Be able and willing to acquire job related knowledge.
- Be friendly, well presented with a positive attitude.
- Be enthusiastic, confident, flexible.
- Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre.
- You will need to be flexible to work additional hours to cover holidays, absence & busy periods.
Interviews will be held as and when CV's come in. If you're interested in this position then apply now by emailing your CV.
Receptionist - Merthyr Tydfil in Aberdare employer: Parkwood Leisure Ltd
Parkwood Leisure is an exceptional employer, offering a supportive work culture that prioritises staff wellbeing and development. As part of the Dolygaer team in the stunning Brecon Beacons National Park, you will enjoy a dynamic environment with opportunities for personal growth while contributing to delivering high-quality customer experiences. With a commitment to health and safety, and a focus on teamwork, Parkwood Leisure ensures that every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Merthyr Tydfil in Aberdare
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkwood Leisure and the Dolygaer Outdoor Centre. Understanding their values and services will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a receptionist, especially your customer service experience and ability to handle cash and bookings.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A friendly smile and a positive attitude can go a long way in making you memorable to the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Merthyr Tydfil in Aberdare
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and enthusiastic side. Remember, we’re looking for someone who can connect with our customers!
Tailor Your CV:Make sure to customise your CV for this role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we do at Dolygaer!
Keep It Professional:While we want to see your personality, it’s important to maintain a professional tone in your application. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Parkwood Leisure!
How to prepare for a job interview at Parkwood Leisure Ltd
✨Know the Company
Before your interview, take some time to research Parkwood Leisure and the Dolygaer Outdoor Centre. Understand their values, services, and what makes them stand out in the leisure industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Customer Interaction
As a receptionist, you'll be the first point of contact for customers. Practice how you would greet someone, handle inquiries, and manage bookings. Role-playing with a friend can help you feel more comfortable and confident in delivering excellent customer service during the interview.
✨Showcase Your Skills
Highlight your interpersonal skills and any relevant experience you have in customer service or hospitality. Be ready to share specific examples of how you've successfully handled difficult situations or provided exceptional service in the past. This will demonstrate your capability to meet the job requirements.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or the centre's activities. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
