At a Glance
- Tasks: Lead operations, ensuring top-notch health and safety while boosting customer engagement.
- Company: Join a vibrant leisure centre focused on innovation and community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement and team collaboration.
- Why this job: Make a real difference in people's lives through exciting leisure programmes.
- Qualifications: Experience in leisure management or related fields is a plus.
The predicted salary is between 34000 - 40000 £ per year.
Primary objectives for the Operations Manager will be: to ensure the highest possible standards of Health and Safety and customer care within the Centre, to develop and promote an exciting, innovative leisure programme to increase usage and profitability, to assume shift management responsibility for the centre to maximise performance while maintaining customer care standards, to assist the Centre Manager in financial planning and budget setting, and to organise and manage the Duty Manager team in the absence of the Centre Manager.
Responsibilities
- To deputise for the Centre Manager as requested.
- To act as a member of the Leisure Centre Management Team on a shift rota system during opening hours.
- To ensure the Leisure Centre is clean, high‑quality, and offers exciting innovative services.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure contract objectives are achieved and that the appropriate financial systems and procedures are implemented.
- To be responsible for teaching and coaching courses, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities the Centre could provide.
- To keep all staff informed of the Centre's activities and special events.
- To conduct regular team meetings to drive service standards and continuous improvement.
- To achieve maximum participation in all courses and activities.
- To monitor cost effectiveness and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and related activities.
- To assist in marketing, publicity and development of distribution networks for promotional materials and merchandising.
- To ensure sufficient staff availability for safe, high‑quality functioning of the Centre.
- To assist in managing the Centre's quality assurance systems and procedures.
- To coach, teach and assist with running events as required.
- To act as main key holder responsible for opening, closing and emergency call‑outs.
- To undertake regulatory requirements.
- To be accountable for cash handling as required.
- To have a good understanding of the financial accounts system.
- To help drive revenue and control expenditure so monthly targets are achieved.
- To undertake any other duties required by the Contract Manager to achieve business objectives.
Qualifications & Requirements
- Recognised qualification in Leisure Management, Sports Development or a related subject (desirable).
- Preferable knowledge and skills in the leisure industry within a small or medium‑sized enterprise.
- First Aid at Work qualification (essential).
- National Pool Lifeguard qualification (essential).
- Recognised Pool Plant Operators qualification or a commitment to obtain it within a set period if not currently held (desirable).
- Key Attributes & Skills
- Ability to gain acceptance and respect from clients and teams.
- Ability to build strong relationships with customers, clients and employees.
- Effective communication at all organisational levels, with listening and directing skills.
- Willingness to work additional hours when required.
- Strong identification with all customer requirements.
- Commitment to good employee relations and quality training delivery.
- Capability to perform recreation assistant duties when required.
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Operations Manager in Brackley employer: Parkwood Holdings
As an Operations Manager at our Leisure Centre, you will thrive in a dynamic and supportive work environment that prioritises health and safety while fostering customer care. We offer comprehensive training and development opportunities to help you grow your career, alongside a vibrant team culture that encourages innovation and collaboration. Located in a community-focused area, our Centre not only aims to enhance leisure experiences but also provides a fulfilling workplace where your contributions directly impact the local community's well-being.
