Swim Manager
Dartmouth & Quayside Leisure Centre | Permanent Part time
Salary £13.46 per hour
This is an ideal role for an individual who is motivated by managing a team of staff, is commercially driven and passionate about swimming. The Swim Manager is responsible for the commercial, sales, programming, development and operations of the Learn to Swim programme within the leisure centre.
Primary objectives and responsibilities for the Aquatics Manager are:
Commercial Focus
- Implement the organisation's three-year growth and retention plan to drive income from the Learn to swim programme
- Understand and use KPIs to improve commercial performance of the sites pool programme
- Create competitor analysis and SWOT to influence key objectives for the programme annually
- Manage the sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric.
- Implement a strong focus on customer experience through post booking calls and take responsibility for training customer-facing staff on the sites to learn to swim USP: Safer, Smarter, Stronger.
- Deliver a high quality programme driven by customer feedback and best practice utilising data provided by internal systems.
Managing the Swim Programme
- Maximise pool space and timetabling to promote convenient entry points and retention.
- Ensure the highest level of customer service is adopted at all times.
- Follow and communicate procedural changes to all stakeholders on-site to ensure consistency in processes.
- Ensure the programme remains up to date and adhere to company processes and procedures.
- Maintain a comprehensive knowledge of the aquatic industry and continue personal development
- Chair at minimum 6 monthly swim teacher meetings to ensure department communication is transparent and expectations are being met.
- Identify wider participation pathways, and where commercially viable implement within the programme.
- Forge positive working relationships with the wider community which would include schools, local swim clubs and other aquatic sports.
- Develop an action plan to support recruitment and ongoing training with swimming teachers to support growth of the learn to swim programme.
- Identify positive stories and assist business development by writing case studies in promoting good practice within the organisation.
- To undertake any other duties as reasonably required by your Line Manager and other Senior Management.
We want you to enjoy coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, from a Free gym membership, employee discount portal, company sick pay, pension scheme and much more.
Benefits
- Free gym membership
- employee discount portal
- company sick pay
- pension scheme
We are proud to be equal opportunity employers that are committed to inclusion and diversity.
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