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- Tasks: Be the friendly face of our Leisure Centre, welcoming and assisting customers.
- Company: Join a vibrant Leisure Centre with a focus on community and fun.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for those who enjoy a dynamic and social work environment.
- Why this job: Make a positive impact on visitors' experiences while working in a lively setting.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The host is a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. The host would form part of the Front of House team and be carried out by a suitable Front of House team member.
Primary objectives for the Receptionist will be:
- The FoH assistant will be the first and last face a customer sees on their visit.
- They will be in place at peak times when Leisure Pool is in operation during school holidays and weekends.
- They will give a fantastic first impression as well as a long lasting impression as they leave.
- To have a good range of knowledge regarding the Leisure Centre in what it offers as well as the location of all facilities.
- To direct and ease customers on their journey within the Leisure Centre to the relevant facility.
- To promote activities within the Leisure Centre and upsell items within the Goods for Resale lines including Food & Beverage.
- Stock up when needed/required.
- Maintain cleaning standards in the FOH area.
- Issue promotional material and Feedback cards to encourage online reviews.
- Assist their FOH colleagues in queue management and maintain a 95% answer rate.
Among the personal characteristics sought the applicant:
- Will have excellent interpersonal skills and a friendly disposition.
- Will be able to operate tills and be competent in a variety of computer programmes.
- Strong interpersonal and customer facing skills as well as strong knowledge base on what the facilities offer.
- Will be able to maintain a high level of confidentiality.
- Will be able to demonstrate good organisational skills.
- Will be able to confidently communicate effectively with customers, clients and staff.
Front of House Assistant in Cardiff employer: Parkwood Holdings Limited
Contact Detail:
Parkwood Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Cardiff
✨Tip Number 1
Get to know the Leisure Centre inside out! Familiarise yourself with all the facilities and activities on offer. This way, when you chat with customers, you can confidently guide them and make their experience even better.
✨Tip Number 2
Practice your people skills! Being friendly and approachable is key in this role. Try role-playing with friends or family to boost your confidence in handling different customer scenarios.
✨Tip Number 3
Show off your organisational skills! Think about how you can manage queues and keep things running smoothly during busy times. Maybe create a little plan or checklist to help you stay on top of everything.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, go for it!
We think you need these skills to ace Front of House Assistant in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the friendly and approachable side of you that will make a great first impression on our customers.
Know Your Stuff: Make sure to highlight any relevant experience or knowledge about leisure centres and customer service. We love candidates who can demonstrate their understanding of what we offer and how they can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Front of House role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Parkwood Holdings Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of what the Leisure Centre offers. Familiarise yourself with the facilities, activities, and any promotions. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your People Skills
As a Front of House Assistant, you'll be the face of the Leisure Centre. Practice your interpersonal skills by engaging in friendly conversations with friends or family. Think about how you can make customers feel welcome and valued during your interview.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. You might be asked about handling busy periods or managing queues. Share specific examples from past experiences where you successfully organised your workload or assisted customers efficiently.
✨Practice Upselling
Since promoting activities and upselling items is part of the job, think of ways you could encourage customers to try new things. During the interview, you might be asked how you would approach this, so come up with a few creative ideas to showcase your sales skills.