At a Glance
- Tasks: Lead operations at a vibrant leisure centre, ensuring top-notch customer care and safety.
- Company: Join a fast-growing leisure management company with a focus on innovation.
- Benefits: Enjoy a competitive salary, career growth, and the chance to make a real impact.
- Other info: Be part of a supportive team that values strong relationships and continuous improvement.
- Why this job: Kickstart your leisure management career in a dynamic and rewarding environment.
- Qualifications: Leisure Management qualification preferred; First Aid and Lifeguard certifications essential.
The predicted salary is between 29190 - 29190 € per year.
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Operations Manager will be:
- To ensure the highest possible standards of Health and Safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business.
- To organise and manage the Duty Manager team in the absence of the Centre Manager.
The Operations Manager will focus day to day on the following tasks:
- To deputise for the Centre Manager as requested.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre's activities and special events.
- To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre's quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To have a good understanding of the financial accounts system.
- To help drive revenue and control expenditure so monthly targets are achieved.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills
- It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
- The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential.
- A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and, be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
Operations Manager in Boston employer: Parkwood Holdings Limited
As an Operations Manager at Princess Royal Sports Arena, you will join a dynamic and supportive team within one of the fastest-growing leisure management companies. We prioritise employee development, offering training opportunities and a clear pathway for career advancement in the leisure sector. Our vibrant work culture fosters innovation and collaboration, ensuring that you can make a meaningful impact while enjoying a rewarding work-life balance in a state-of-the-art facility.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Boston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure industry. Attend events, join online forums, or even hit up local sports clubs. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in health and safety, customer care, and team management. Bring examples of how you've improved operations in past roles to the table.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re all about finding the right fit, so make sure you showcase your passion for leisure management and how you can contribute to our exciting programmes.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and helps keep you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Operations Manager role.
We think you need these skills to ace Operations Manager in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leisure management, customer care, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in managing teams or projects. We’re keen on seeing how you've driven performance and improved customer satisfaction in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our awesome team at Princess Royal Sports Arena.
How to prepare for a job interview at Parkwood Holdings Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with health and safety standards, customer care practices, and financial planning. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to build relationships and communicate effectively at all levels. This is crucial for the role, so be ready to discuss your leadership style and how you motivate others.
✨Bring Ideas to the Table
Think about innovative leisure programmes or activities that could enhance the Centre's offerings. Be prepared to discuss these ideas during the interview to demonstrate your proactive approach and understanding of the leisure industry.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and future goals of the Centre. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers.
