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For Companies At a Glance
- Tasks: Support the Payroll and Pensions department with accurate data management and customer service.
- Company: Join Parkway Holdings, an award-winning education services business with 30 years of expertise.
- Benefits: Enjoy 26 days annual leave, a generous pension package, flexible working, and tailored development programs.
- Why this job: Be part of a collaborative team culture focused on continuous improvement and exceptional customer service.
- Qualifications: Previous experience as a pension administrator and strong ICT skills, especially in Microsoft Office.
- Other info: Career progression is a priority, with a commitment to promoting from within.
The predicted salary is between 32000 - 48000 £ per year.
Overview
We are recruiting a Pensions Administrator to support our growing education sector client base. This role offers the opportunity to work with schools and trusts while developing specialist pensions knowledge. Flexible working is available, with both part-time and full-time hours considered.
Your advanced understanding of both the Local Government Pension Scheme (LGPS) and Teachers\’ Pension Scheme (TPS) will ensure that all processes are managed with precision, compliance, and professionalism. Working closely with internal teams and external stakeholders, you will uphold EPM\\\’s commitment to clarity, consistency, and working smarter, not harder — driving service excellence and continual improvement.
Key Responsibilities
- Act as the technical expert and referral point for the Payroll and Pensions team, providing authoritative guidance on complex or escalated pension matters.
- Lead on the accurate and timely provision of data to schools\\\’ pension funds, ensuring full compliance with scheme regulations and data governance standards.
- Build and maintain strong working relationships with local authorities, pension administrators, and school business leaders to deliver a seamless customer experience.
- Manage escalated issues and discrepancies, performing detailed analysis to identify root causes and implementing corrective action where required.
- Oversee the end-to-end process for monthly and annual LGPS and TPS reporting, ensuring accuracy, completeness, and adherence to statutory deadlines.
- Support audits and compliance reviews by providing expert insight and detailed documentation on pension processes and reporting.
- Drive process improvement initiatives, leveraging your technical expertise to enhance efficiency, accuracy, and data integrity across systems.
- Mentor and coach junior administrators, fostering knowledge development, confidence, and accountability within the team.
- Collaborate with internal departments to align pension processes with payroll operations and client service objectives.
Qualifications And Experience
- Extensive experience in pensions administration, with specialist knowledge of the Local Government Pension Scheme (LGPS) and Teachers\\\’ Pension Scheme (TPS).
- Proven experience in a senior, technical, or escalation role, ideally supporting multiple schools, academies, or public sector organisations.
- Deep understanding of pension legislation, regulatory compliance, and data reporting requirements.
- Strong analytical and investigative skills, capable of resolving complex data or contribution discrepancies efficiently.
- Excellent communication and stakeholder management skills, with the ability to convey technical information clearly and diplomatically.
- Highly organised, with proven ability to manage competing priorities and deliver under pressure.
- Proficient in Microsoft Excel, Word, and payroll/pension management systems.
- A proactive and collaborative mindset, committed to continuous improvement and knowledge sharing.
What We Offer
- 26 days of annual leave which increases with service to 33 days, plus 8 public holidays.
- A generous pension scheme.
- BUPA Cash Payment Plan.
- Flexible working arrangements.
- Cycle to Work, electric car and tech scheme.
- Regular company events.
- Continuous professional development opportunities.
- A collaborative, inclusive, and progressive workplace culture.
At EPM, we are committed to nurturing our people and promoting from within. This senior role provides an opportunity to use your technical pension expertise to make a meaningful impact across our schools\\\’ network, while supporting the next generation of administrators through mentorship and leadership.
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Pensions Administrator employer: Parkway Holdings
Contact Detail:
Parkway Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator
✨Tip Number 1
Familiarise yourself with the specific pension schemes mentioned in the job description, such as LGPS and Teachers Pensions. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Parkway Holdings on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your ICT skills, especially in Microsoft Excel and Word, as these are crucial for the role. Consider taking a quick online course or tutorial to enhance your proficiency, which will show your dedication to continuous improvement.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you've previously handled pressure and prioritised tasks in your work. Be ready to share specific examples that highlight your experience as a pension administrator.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a pension administrator. Focus on your skills in data accuracy, customer service, and any specific software you’ve used, especially Microsoft Excel.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Parkway Holdings. Mention how your previous experience aligns with their values of clarity, consistency, and continuous improvement.
Highlight Relevant Skills: Emphasise your ICT skills, particularly your proficiency in Microsoft Office. Mention any experience you have with pension reporting or handling inquiries, as these are key responsibilities in the job description.
Showcase Team Collaboration: Since the role requires contributing to a collaborative team culture, include examples of how you've successfully worked in teams in the past. This will demonstrate your ability to fit into their work environment.
How to prepare for a job interview at Parkway Holdings
✨Show Your Pension Knowledge
Make sure to brush up on your knowledge of pension schemes and regulations. Being able to discuss specific funds and demonstrate your understanding of the role's requirements will impress the interviewers.
✨Highlight Your Attention to Detail
As a Pensions Administrator, accuracy is key. Prepare examples from your past experience where your attention to detail made a significant difference in your work, especially in data handling and reporting.
✨Demonstrate Strong Communication Skills
Since you'll be handling inquiries and building relationships, practice articulating your thoughts clearly. Be ready to showcase how you've effectively communicated with colleagues or clients in previous roles.
✨Emphasise Team Collaboration
This role requires working closely with others, so be prepared to discuss how you contribute to a team environment. Share examples of successful collaborations and how you support your colleagues in achieving common goals.
