At a Glance
- Tasks: Ensure smooth order processing and maintain high customer satisfaction through technical accuracy.
- Company: A leading UK manufacturer of bespoke timber products based in West Sussex.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Join a dynamic team focused on efficiency and excellence in production.
- Why this job: Be a key player in delivering quality products and enhancing customer experiences.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Our client based in West Sussex is looking for a Regional Order Coordinator to join their team. The client is a UK manufacturer of bespoke timber doors and other timber products.
As an Order Coordinator, your mission is to continue the efficiency, quality and flow of the commercial function of the business, ensuring the smooth and efficient review and technical finalisation of commercially cleared orders handed over from Estimators. You will technically clear all incoming orders, including compliance checks and handling of any changes to customer requirements. As a key touchpoint in the customer journey post order, you set the standard for customer service, but also technical accuracy across the business. Your role is pivotal in maintaining high levels of production efficiency, technical accuracy and customer satisfaction.
Job PurposeTo act as the technical quality gate for all incoming orders, ensuring that only complete, accurate, and technically clean orders enter the Production pipeline. Ensuring the best possible customer experience by identifying and requesting accurate information, so that the orders passed to production are completed first time, every time. This role operates after commercial agreement is reached and does not amend pricing, scope, or commercial terms without formal escalation. Any change with commercial impact must be referred back to the Estimator for re-quotation and customer agreement prior to release.
Key responsibilities- Check orders passed over from Estimators for commercial cleanliness; The Orders Coordinator has authority to pause, return, or reject orders that do not meet agreed information completeness or technical standards.
- Ensure the Production Team receives accurate information for them to manufacture products through effective Request For Information (RFI) processes.
- Challenge and clarify orders with External Sales Managers and/or Project Managers to ensure information quality and suitability before release to production.
- Efficiently and effectively handle orders, including making non-commercial changes to the quote/order documentation. A non-commercial change is one that:
- Clarifies information already implied in the quote
- Adjusts delivery dates in line with agreed procedures
- Corrects administrative errors
- Completes missing technical detail, but does not:
- Change costs that fall outside of the client standard
- Change selling price, save for agreed uplifts/extra overs
- Change margin, save for agreed uplifts/extra overs
- Change compliance or certification basis
- Note: If there is any doubt whether a change is commercial, it is treated as commercial and referred back to Estimating.
- Resolve routine technical and information discrepancies independently, escalating only where customer commitment, delivery dates, or commercial terms are at risk.
- Utilise feedback loops to optimise the criteria for qualification and decision making process.
- Use of the CRM system to update order progress and actions taken.
- Confirm and agree a delivery date for each order, aligned to production lead times and any commitments made during the sales process.
Regional Order Coordinator in Sussex employer: Parkside
Join a dynamic team in West Sussex where your role as a Regional Order Coordinator will be pivotal in ensuring the highest standards of customer service and technical accuracy. Our client, a leading UK manufacturer of bespoke timber products, fosters a collaborative work culture that prioritises employee growth and development, offering unique opportunities to enhance your skills in a supportive environment. With a commitment to quality and efficiency, this company not only values your contributions but also provides a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Order Coordinator in Sussex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their products. Since you're eyeing a role as a Regional Order Coordinator, brush up on your knowledge of timber products and the order process to impress your interviewers.
✨Tip Number 3
Practice your communication skills! As a key touchpoint in customer service, being able to clearly articulate your thoughts and ask the right questions is crucial. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Regional Order Coordinator in Sussex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Order Coordinator role. Highlight your experience with order management and customer service, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Attention to Detail:Since this role involves technical accuracy and compliance checks, it's crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you ensured quality and accuracy in your work. We love candidates who can spot the little things!
Communicate Clearly:Effective communication is vital in this position. When writing your application, be clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforwardness and clarity, so let your personality shine through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen on joining our team!
How to prepare for a job interview at Parkside
✨Know the Product Inside Out
Make sure you understand the bespoke timber doors and other products the company manufactures. Familiarise yourself with the technical aspects and any compliance standards that might be relevant. This will help you demonstrate your ability to technically clear orders and ensure quality.
✨Master the Order Process
Get a good grasp of the order coordination process, especially how to handle incoming orders and the importance of commercial cleanliness. Be prepared to discuss how you would manage discrepancies and ensure that only complete and accurate orders go to production.
✨Showcase Your Customer Service Skills
As a key touchpoint in the customer journey, it's crucial to highlight your customer service experience. Think of examples where you've gone above and beyond to ensure customer satisfaction, and be ready to explain how you would maintain high levels of service in this role.
✨Prepare for Technical Questions
Expect questions that test your problem-solving skills and technical knowledge. Brush up on how to resolve routine discrepancies and the importance of effective communication with sales managers and project managers. Being able to articulate your thought process will impress the interviewers.
