At a Glance
- Tasks: Coordinate engineer schedules and manage service administration daily.
- Company: Join a leading organisation with a strong reputation in service management.
- Benefits: Enjoy hybrid working, generous holiday, and a comprehensive benefits package.
- Other info: Potential for contract extension and some European travel for training.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Experience in administration, knowledge of SAP, and strong communication skills required.
The predicted salary is between 29000 - 32000 £ per year.
Service Administrator / Dispatch Coordinator
£29,000 £32,000 per annum 3 days office / 2 days home Watford
About the Role
We re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You ll Love This Role
- Competitive salary: £29,000 £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
Service Administrator Dispatch Coordinator employer: Parkside
Join a dynamic and supportive team as a Service Administrator / Dispatch Coordinator in Watford, where you will enjoy a competitive salary and a generous benefits package including 25 days' holiday, birthday leave, and comprehensive health insurance. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home while contributing to a culture that values flexibility, growth, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator Dispatch Coordinator
✨Tip Number 1
Familiarise yourself with SAP and ServiceMax, as these are crucial tools for the role. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've effectively managed schedules or coordinated teams in previous roles. This will show that you can handle the dispatch coordination aspect of the job.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations with friends or family. Being able to clearly convey information to both internal teams and customers is key in this position.
✨Tip Number 4
Research the company’s service offerings and recent news. This will not only prepare you for potential interview questions but also help you understand how you can contribute to their goals.
We think you need these skills to ace Service Administrator Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant administration experience, particularly in service organisations. Emphasise your familiarity with SAP and any experience with ServiceMax, as these are key requirements for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your organisational skills and problem-solving abilities. Mention specific examples of how you've successfully managed schedules or liaised with customers in previous roles.
Highlight Communication Skills:In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively communicated with internal teams and external customers to keep everyone informed.
Show Willingness to Learn:Express your adaptability and eagerness to learn in your application. Mention your openness to training opportunities, including any potential European travel, to demonstrate your commitment to the role.
How to prepare for a job interview at Parkside
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience, especially in a service organisation. Be prepared to discuss specific examples of how you've managed schedules, contracts, and invoicing in the past.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with SAP and ServiceMax, as these are key tools for the role. If you have experience with them, be ready to explain how you've used these systems to improve efficiency or solve problems.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, practice articulating how you effectively communicate with both internal teams and external customers. Share examples of how you've kept everyone informed during projects.
✨Be Ready for Flexibility Questions
As the position requires adaptability, prepare to discuss situations where you've had to adjust to changing circumstances. Highlight your willingness to learn and any experiences with travel for training or meetings.
