At a Glance
- Tasks: Manage online sales, customer interactions, and social media presence.
- Company: Exciting small business with a focus on digital marketing.
- Benefits: Opportunity for career growth and hands-on project ownership.
- Other info: Perfect for those passionate about e-commerce and social media.
- Why this job: Make a real impact in a dynamic role while developing your skills.
- Qualifications: Strong communication, organisational skills, and a creative mindset.
The predicted salary is between 25000 - 32000 £ per year.
Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? I am recruiting for an exciting newly created position within a growing small business. As the E-Commerce & Social Media Administrator, you will play a key role in supporting their online sales operation, managing customer interactions, and developing their digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.
The Role
Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery. You will also take responsibility for managing and developing their social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen their brand online. In addition, you will provide general administrative support and assist customers both over the phone and in person when required.
Key Responsibilities
- E-Commerce & Customer Management
- Manage and maintain customer records using the company CRM system.
- Process online orders and monitor customer journeys from enquiry through to delivery.
- Communicate with customers regarding orders, deliveries, and general enquiries.
- Ensure customer information and order details are accurate and up to date.
- Identify opportunities to improve customer experience and operational efficiency.
- Social Media & Marketing
- Manage and develop the company's social media channels.
- Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
- Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
- Monitor performance metrics and provide recommendations for improvement.
- Support the development of the company's wider digital marketing strategy.
- Assist with website updates, promotions, and online marketing activities.
- Administration & Customer Support
- Provide general administrative support to the business.
- Answer telephone enquiries and respond to customer communications.
- Welcome and assist customers visiting the showroom.
- Support management with business development initiatives and special projects.
Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Confident using computers and learning new systems.
- Self-motivated with a proactive attitude.
- Strong written communication skills.
- Creative mindset with an interest in social media and marketing.
- Ability to manage multiple tasks effectively.
Desirable Skills & Experience
- Experience managing social media accounts.
- Understanding of digital marketing principles.
- Experience using CRM or customer management software.
- Familiarity with e-commerce platforms.
- Qualification in marketing, business, digital media, or a related field.
If you're looking for a varied and rewarding role where you can make a genuine impact, then please apply.
E-Commerce & Social Media Administrator in Ruislip employer: Parkside
Join a dynamic and growing small business as an E-Commerce & Social Media Administrator, where your creativity and organisational skills will be valued. With a focus on employee growth and a supportive work culture, you'll have the opportunity to take ownership of projects and directly contribute to the company's success. Enjoy a collaborative environment that encourages innovation and offers a chance to develop your digital marketing expertise while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce & Social Media Administrator in Ruislip
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your social media campaigns or e-commerce projects. This gives us a chance to see your creativity and how you can contribute to our digital presence.
✨Tip Number 3
Prepare for interviews by researching the company and its online presence. We want to see that you’re genuinely interested in our brand and have ideas on how to enhance our customer experience and social media strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace E-Commerce & Social Media Administrator in Ruislip
Some tips for your application 🫡
Show Your Creativity:As an E-Commerce & Social Media Administrator, creativity is key! Make sure to showcase your creative flair in your application. Whether it's through a unique cover letter or a portfolio of your social media work, let us see how you can bring fresh ideas to the table.
Highlight Your Customer Focus:We love candidates who put customers first! In your application, share examples of how you've gone above and beyond for customers in previous roles. This will show us that you understand the importance of a seamless customer experience.
Be Organised and Detail-Oriented:Attention to detail is crucial for this role. When writing your application, make sure it’s well-structured and free from errors. This not only reflects your organisational skills but also shows us that you care about the quality of your work.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there.
How to prepare for a job interview at Parkside
✨Know Your Stuff
Before the interview, dive deep into the company’s e-commerce and social media presence. Familiarise yourself with their products, customer interactions, and any recent campaigns they've run. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Show Off Your Creativity
As an E-Commerce & Social Media Administrator, creativity is key! Prepare examples of past projects where you've created engaging content or improved customer experiences. Bring a portfolio if you have one, showcasing your best work in social media or marketing initiatives.
✨Be Customer-Centric
Since the role involves managing customer enquiries and ensuring a seamless experience, be ready to discuss how you’ve handled customer interactions in the past. Share specific examples that highlight your communication skills and ability to resolve issues effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s future plans for e-commerce and social media. This shows that you’re not just interested in the job, but also in contributing to their growth and success.
