At a Glance
- Tasks: Be the friendly face of our company, greeting visitors and managing calls.
- Company: Join an international client with a professional and welcoming atmosphere.
- Benefits: Flexible hours, competitive pay, and valuable experience in customer service.
- Other info: Perfect for students seeking part-time work with growth opportunities.
- Why this job: Make a great first impression and support a dynamic team every day.
- Qualifications: Previous front-of-house experience and strong communication skills are a plus.
The predicted salary is between 12 - 15 € per hour.
Our international Client requires a P/T Front of House Representative to join their team on a rolling contract basis.
Responsibilities:
- Presenting a professional front-of-house corporate image to callers, visitors, and employees.
- Answer incoming telephone calls, greet visitors, and provide customer support.
- Assist Facilities where appropriate, to include managing mail and ordering stationery.
- First point of contact for employees reporting building/landlord issues to the DTZ Helpdesk and maintaining records of such reports.
- Arranging travel: taxis, couriers, and supporting Facilities where necessary with hotel bookings and flight bookings.
- Ad hoc administration duties for the Facilities Manager and HR Manager, assisting with ad hoc projects.
- Taking hospitality bookings for internal and external meetings and informing I.T. when AV equipment is required.
- Monitoring Facilities and reception mailboxes.
- First point of contact for employees requesting service from our off-site records management service provider.
Daily duties will include, but are not limited to:
- Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers.
- Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away.
- Announce calls when transferring calls.
- Check messages from nighttime voice-mailbox.
- Greet visitors in a professional, courteous, and helpful manner. Ensure all guests and visitors sign in and receive guest badges.
- Notify employees of guest and visitor arrivals.
- Handle incoming deliveries to the front desk and distribute/arrange courier shipments, same-day or overnight.
- Sort the post in the morning and collate it throughout the day in readiness for collection.
- Assist the Facilities Manager in sourcing and ordering stationery, sundry office supplies, including water and catering.
- Book taxis for internal and external customers.
- Ordering the collection and delivery of records from our off-site archive management service supplier and managing the process generally.
- Assisting Facilities Manager with informing building maintenance of requests (e.g., air conditioning). Monitor and log requests through Facilities.
- Monitor and control of car parking in conjunction with Security.
- Liaise with cleaning/security teams and report issues to the Facilities Manager.
- Support Facilities and HR departments with general administration duties and ad hoc projects as required.
- Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying.
- Handle routine correspondence in the office.
Relationships:
- Reporting to the Facilities Manager
- With all employees
- With all external visitors
Desirable Qualifications and Experience:
- Previous Front of House experience
- Good PC Skills
- Good communication and customer service skills
Hours: 8.00 a.m. to 1.00 p.m. Monday to Friday. Opportunity to cover 8.30 a.m. to 5.30 p.m. Monday to Thursday and 4.30 p.m. on Friday when the Full-time Front of House Representative is out of the business.
Interested? Please Apply.
P/T Front of House Representative employer: Parkside
Join our dynamic team as a P/T Front of House Representative, where you will be the welcoming face of our international client. We pride ourselves on fostering a supportive work culture that values professionalism and teamwork, offering flexible hours and opportunities for personal growth within a vibrant corporate environment. With a focus on employee well-being and development, this role provides a unique chance to enhance your skills while contributing to a seamless front-of-house experience.
StudySmarter Expert Advice🤫
We think this is how you could land P/T Front of House Representative
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Representative, you'll be the first point of contact. Role-play with a friend or family member to get comfortable answering calls and greeting visitors professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace P/T Front of House Representative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Front of House role. Highlight any relevant experience, especially in customer service or administration, and relate it back to the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate straightforward communication, just like you would with visitors at the front desk!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parkside
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Front of House Representative. Familiarise yourself with tasks like answering calls, greeting visitors, and managing mail. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent communication and customer service skills, practice how you would handle various scenarios. Think about how you'd greet a visitor or answer a tricky phone call. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Organisational Skills
Be ready to discuss your organisational abilities, especially when it comes to managing multiple tasks like booking taxis or sorting post. Prepare examples from your past experiences where you successfully juggled different responsibilities, as this will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or specific challenges the Facilities Manager faces. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
