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- Tasks: Join our team to manage orders and ensure smooth delivery processes.
- Company: We're a dynamic company focused on excellent customer service in Hayes.
- Benefits: Enjoy a competitive salary of £30,000 plus benefits in an office-based role.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication and administration skills; customer service experience preferred.
- Other info: 40-hour work week with flexible shifts; perfect for gaining valuable experience.
Order Management Specialist (11 month contract) 📍 Location: Hayes (Office-Based) 💰 Salary: £30,000 + Benefits Are you a detail-oriented and organised professional with a passion for customer service? We are looking for an Order Management Specialist to join a team in Hayes. This role is essential in ensuring a smooth order process, from the moment an order is placed to its final delivery. Key Responsibilities: ✔️ Processing consumer orders, including small and large items ✔️ Providing PODs and tracking information ✔️ Managing out-of-stock items and maintaining the open order book ✔️ Handling customer inquiries via phone and chat ✔️ Troubleshooting and resolving customer issues efficiently ✔️ Maintaining accurate records and notes on D365 ✔️ Coordinating with internal departments for seamless operations ✔️ Supporting the team by cross-training and covering key functions ✔️ Managing sales and stock take calendars ✔️ Chasing deliveries and ensuring timely fulfillment ✔️ Processing and managing affiliate orders What We’re Looking For: ✅ Excellent administration skills and attention to detail ✅ Strong verbal and written communication skills ✅ Ability to work independently and within a team ✅ Adaptability and a proactive approach to problem-solving ✅ Experience in customer service or order management is preferred ✅ Ability to manage multiple tasks and prioritise effectively ⏰ Hours: 40 hours per week, Monday to Sunday, covering shifts between 08:00 – 19:00. This is a fantastic opportunity to join a dynamic team and make a real impact. If you’re ready to take the next step in your career, apply today
Order Management Specialist (11 month contract) employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist (11 month contract)
✨Tip Number 1
Familiarize yourself with D365, as it's crucial for maintaining accurate records and notes. Having a solid understanding of this system will demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries via phone and chat. Being able to communicate effectively and resolve issues quickly will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage multiple tasks by preparing examples of how you've prioritized effectively in past roles. This will highlight your adaptability and proactive approach to problem-solving.
✨Tip Number 4
Research the company culture and values to align your application with what they are looking for. Demonstrating that you understand their mission can make a strong impression during the interview process.
We think you need these skills to ace Order Management Specialist (11 month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration skills and attention to detail. Include any relevant experience in customer service or order management, as this is preferred for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Communication Skills: Since strong verbal and written communication skills are essential, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Show Adaptability: Emphasize your adaptability and proactive approach to problem-solving in your application. Share instances where you successfully handled unexpected challenges in previous roles.
How to prepare for a job interview at Parkside
✨Show Your Attention to Detail
As an Order Management Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Customer Service Skills
Since the role involves handling customer inquiries and resolving issues, share stories that highlight your customer service experience. Focus on how you effectively communicated and resolved problems for customers.
✨Familiarize Yourself with D365
The job requires maintaining accurate records on D365. If you have experience with this software or similar systems, mention it during the interview. If not, show your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage multiple tasks or handle out-of-stock items, and be ready to explain your approach and the outcomes.
