At a Glance
- Tasks: Provide top-notch customer support and manage inquiries via phone, email, and web-portal.
- Company: Dynamic client in Sunbury focused on exceptional customer service.
- Benefits: Competitive pay, training provided, and a supportive team environment.
- Other info: Great opportunity for growth and learning in a fast-paced setting.
- Why this job: Join a vibrant team and make a difference in customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills required.
Our client based in Sunbury is looking for Customer Care support for their Helpdesk department
Key Responsibilities/Account Abilities
To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client
First point of contact for External and Internal Customers.
Log calls on onto our in-house system - via phone, email, web-portal management.
Accurate allocation of attendance SLA.
Prioritize work in accordance with the contract requirements.
Updating Key Account web-portals.
Provide prompt and regular updates to customers.
Assist with service administration requirements as and where required.
Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.
Knowledge/ Skills/ Experience/ Competencies
Previous experience of Service Helpdesk function to meet Customer and Business needs.
Previous Customer Service Experience is essential.
Professional telephone manners.
Ability to understand and interpret customer requirements.
Ability to prioritize workload, applying flexibility where needed.
Attention to detail - accuracy when logging calls.
Practical problem solver and desire to overcome daily challenges.
Able to take initiative and be self-driven, customer focused.
A team player that can work well with others.
IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems
Customer Care Support in Middlesex employer: Parkside
Parkside is an excellent employer that fosters a creative and supportive work culture, perfect for those looking to make a meaningful impact in the e-commerce and social media landscape. With a focus on employee growth and development, you will have the opportunity to take ownership of projects and see your ideas come to life, all while being part of a dynamic team in the vibrant UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Support in Middlesex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkside. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkside before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Support in Middlesex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkside:Your cover letter is your chance to shine! Tell us why you want to work at Parkside specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkside!
How to prepare for a job interview at Parkside
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
