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- Tasks: Deliver exceptional service to visitors and manage a busy reception desk.
- Company: Dynamic office environment in the heart of London.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Be the face of the company and create memorable experiences for clients.
- Qualifications: 2+ years in a similar role with strong IT and customer service skills.
- Other info: Join a vibrant team and enjoy a fast-paced, rewarding work atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
The Front of House Receptionist will oversee the delivery of an exceptional level of service to all visitors to the office, as well as providing ad-hoc admin support to London based staff. The ideal candidate will be someone who is confident to manage a busy office and a changing workload. The position will suit an individual who is organised and motivated, and most importantly, values and delivers exceptional client service at all times. The ideal candidate will have at least two years' experience in a similar or equivalent role.
Working hours: Monday - Friday 8:30am to 5:30pm.
- Provide a first-class welcome to clients/visitors at the London office, ensuring all visitors are well looked after, warmly greeted, introduced to relevant members of the team and that all requirements are met during their visit.
- Manage and attend the reception desk in line with working hours.
- Manage meeting room bookings and ensure everyone is catered for.
- Answer reception calls, and manage deliveries and third-party contractors as they come and go onsite.
- Be available to manage ad-hoc admin requirements.
- Manage office inductions for new staff, and assist other operational teams with settling in new starters and acquisitions.
- Co-ordinate reception cover for known periods of absence.
- Manage and facilitate access to the building when required by landlords, staff, etc.
- Ensure equipment/tech in meeting rooms is present and fully functional before meetings take place.
- Ensure that meeting rooms are restocked with appropriate snacks and drinks, that client areas and rooms are kept clean and tidy at all times, and that client toilets are clean and tidy before and after meetings.
- Ensure the entire office is maintained to a high standard and is presentable at all times.
Skills:
- 2+ years of experience within a similar or equivalent role and a sound understanding of how to provide an exceptional client service.
- Strong IT skills, highly proficient in the use of Microsoft Office and a good working knowledge of office machinery.
- Excellent written and verbal communication skills with a high level of attention to detail.
- First aid and fire warden training and/or qualifications will be an advantage.
- Financial services qualifications/experience are not essential, but an understanding of a Financial Services environment and FCA rules/compliance will be an advantage.
Please apply now if you have the relevant experience for this position.
Front of House in London employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Receptionist and prepare your responses. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Choose an outfit that reflects professionalism and aligns with the company's vibe. You want to look the part while also feeling comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your two years of experience in a similar role. We want to see how you've delivered exceptional client service before, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your strong IT skills and any relevant admin support experience to catch our eye.
Be Personable: Since this role is all about client interaction, let your personality shine through in your written application. We love candidates who can convey warmth and professionalism in their communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Front of House position. Don’t miss out!
How to prepare for a job interview at Parkside
✨Know Your Role Inside Out
Make sure you thoroughly understand the Front of House Receptionist role and its responsibilities. Familiarise yourself with the job description, especially the emphasis on exceptional client service and managing a busy office. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond to ensure a visitor had a great experience. This is crucial, as the role demands a Michelin star level of service!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and changing workloads. You might be asked about your strategies for prioritising tasks or handling busy periods at the reception desk. Share specific techniques or tools you use to stay organised and efficient.
✨Brush Up on IT Proficiency
Since strong IT skills are essential for this role, be prepared to talk about your experience with Microsoft Office and office machinery. If you have any specific examples of troubleshooting tech issues or managing meeting room equipment, make sure to mention those during the interview.
