At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing top-notch service.
- Company: Join a dynamic supply chain team focused on efficiency and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or logistics, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is seeking a highly organized and customer-focused Customer Service & Logistics Executive to join our Supply Chain team. This role is responsible for managing customer orders from receipt through to delivery, invoicing, and collection, while ensuring excellent customer service and operational efficiency.
You will act as the primary point of contact for customers, working closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full (OTIF). The role also involves supporting logistics operations, driving continuous improvement initiatives, and contributing to the achievement of key service and cost objectives.
Key Responsibilities- Process customer orders accurately and within agreed lead times.
- Verify stock availability and coordinate order fulfillment with third-party logistics providers.
- Manage customer enquiries via email, phone, and other communication channels, delivering a high level of customer service.
- Ensure credit-released orders are processed before daily cut-off times.
- Monitor order progress and proactively resolve any issues affecting customer deliveries.
- Support the achievement and continuous improvement of Customer Service KPIs.
- Identify opportunities to improve processes, procedures, and customer experience.
- Build strong working relationships with customers and internal stakeholders including Sales, Planning, Production, Inventory, Finance, and IT teams.
- Monitor customer service levels and report on stock shortages, product changes, future stock availability, and transport capacity.
- Support supply chain initiatives aimed at improving service levels while reducing operational costs.
- Participate in customer meetings to understand requirements, resolve issues, and strengthen relationships.
- Drive collaborative projects that improve efficiency and service performance.
- Work closely with third-party logistics providers to ensure timely and cost-effective delivery performance.
- Analyse transport costs and identify opportunities for efficiency improvements and cost savings.
- Monitor and report logistics KPIs, ensuring visibility across the wider business.
- Investigate and resolve logistics and supply chain issues that may impact operations.
- Review non-compliance charges, dispute where appropriate, and implement preventative measures.
- Prepare and manage export documentation to support the movement of goods.
- Previous experience in Customer Service, Logistics, Supply Chain, or Order Management.
- Strong communication and relationship-building skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office, particularly Excel.
- Experience working with ERP or order management systems.
Customer Service & Logistics Executive in London employer: Parkside
Join a dynamic and supportive team as a Customer Service & Logistics Executive, where your contributions directly impact customer satisfaction and operational excellence. Our company fosters a collaborative work culture that prioritises employee growth through continuous improvement initiatives and strong interdepartmental relationships. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Executive in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Parkside and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Parkside!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Parkside keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service & Logistics Executive in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Parkside:This is your chance to really connect with the team at Parkside. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Parkside
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Parkside.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Parkside that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Parkside. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
