At a Glance
- Tasks: Provide top-notch after-sales support and resolve customer issues with a proactive approach.
- Company: Join a growing team in a dynamic office environment focused on customer satisfaction.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Enjoy a supportive team culture with opportunities for career advancement.
- Why this job: Make a real difference by helping customers and solving technical challenges every day.
- Qualifications: 2-5 years in after-sales or technical support, plumbing knowledge is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Location: Office-Based
Reporting To: Operations Manager
About the Role
My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products.
Key Responsibilities
- Customer Support & Service Management
- Act as the main point of contact for customers following product delivery.
- Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email.
- Ensure customer issues are resolved efficiently and professionally.
- Build and maintain positive customer relationships to support long-term customer satisfaction and retention.
- Technical Support & Troubleshooting
- Diagnose and resolve mechanical, electrical, or software-related product issues.
- Provide remote technical assistance and troubleshooting support.
- Advise customers on product operation, maintenance, and best practices.
- Spare Parts & Service Coordination
- Liaise with warehouse and internal teams to arrange replacement parts and service requirements.
- Maintain accurate records relating to spare parts, service activities, and customer interactions.
- Documentation & Reporting
- Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded.
- Produce service performance reports and assist with root cause analysis investigations.
- Identify recurring issues and trends to support continuous improvement initiatives.
What We're Looking For
- Technical Knowledge
- Plumbing experience or knowledge is highly desirable.
- Understanding of Root Cause Analysis (RCA).
- Ability to read and interpret technical drawings.
- Aware of relevant safety standards and procedures.
- Experience & Qualifications
- 2–5 years' experience in an after-sales, service engineering, technical support, or similar role.
- Previous experience in a customer-facing technical environment is preferred.
- Key Skills
- Strong diagnostic and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Customer-focused approach with a commitment to delivering outstanding service.
- Strong organisational and time-management skills.
- Ability to prepare clear technical reports and documentation.
- Flexibility to travel to customer sites when required.
Performance Measures
Success in this role will be measured against:
- Service response times
- First-time fix rates
- Customer satisfaction scores
After Sales Assistant in Langley employer: Parkside
Join a dynamic and supportive team as an After Sales Assistant, where your technical expertise and customer service skills will be valued and nurtured. Our office-based environment fosters collaboration and growth, offering opportunities for professional development while ensuring a healthy work-life balance with Monday to Friday hours. With a focus on employee satisfaction and continuous improvement, we are committed to creating a workplace that empowers you to excel in your role and contribute to our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Assistant in Langley
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing or technical fields. You never know who might have a lead on an After Sales Assistant role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss how you've solved customer issues in the past. Show them you're the go-to person for after-sales support.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace After Sales Assistant in Langley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in after-sales or technical support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your plumbing knowledge and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the After Sales Assistant role. Share specific examples of how you've resolved customer issues or improved service processes in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your personality shine through – we’re all about finding the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Parkside
✨Know Your Stuff
Make sure you brush up on your plumbing knowledge and technical skills. Be ready to discuss any relevant experience you have, especially in troubleshooting and customer service. This will show that you’re not just a people person but also technically savvy.
✨Customer-Centric Mindset
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to build relationships and ensure customer satisfaction, as this role is all about keeping customers happy after their purchase.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you diagnosed and resolved issues effectively. Be ready to explain your thought process and how you approached each situation. This will demonstrate your strong problem-solving abilities, which are crucial for this position.
✨Be Organised and Detail-Oriented
Since you'll be managing service requests and maintaining records, it’s important to convey your organisational skills. Bring up any tools or methods you use to stay organised, and be prepared to discuss how you ensure accuracy in documentation and reporting.
