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- Tasks: Engage and onboard new clients while providing exceptional customer service.
- Company: Join a dynamic team in the heart of Uxbridge, focused on client satisfaction.
- Benefits: Enjoy 31 days holiday, gym membership discounts, and flexible working options.
- Why this job: Be the face of our brand and make a real impact on client experiences.
- Qualifications: Degree or 2 years in customer service; strong communication and resilience required.
- Other info: Competitive salary with bonus potential and a vibrant office culture.
The predicted salary is between 26400 - 30800 £ per year.
Location: Uxbridge
Hours: 37 hours per week, spanning 5 days across a 7-day period. Operational hours: 6am - 9pm.
Salary: £22,000 per annum plus BONUS
About the Role: As the Welcome Team Advisor, you are the face and voice of our client's promise to potential clients. You will engage, advise, and ensure they receive the best services and products. Your primary goal is to seamlessly onboard new clients, driving revenue through exceptional customer service.
Key Responsibilities:
- Advocate and highlight the advantages of our diverse product range.
- Consistently meet KPIs related to conversion rates, activity, and registrations.
- Deliver information in accordance with company policies and industry regulations.
- Collaborate with team members, management, internal departments, and external agencies to resolve client inquiries.
- Address objections swiftly, ensuring client satisfaction and trust.
- Gather and assess information to address product and service inquiries.
- Elevate the client experience by going the extra mile in service provision.
- Manage inquiries via calls, update client accounts, and handle correspondence.
Qualifications & Skills:
- Degree holder or at least 2 years of experience in a customer service or onboarding role.
- Ability to consultatively explain product offerings, emphasizing benefits and comparing with competitor products.
- Proven resilience in fast-paced environments.
- Exceptional written and verbal communication skills.
- Proficient in Microsoft Office.
- Align with and strive for the company's core values.
Who We’re Looking For:
- An energetic and lively personality.
- Outstanding phone etiquette with clear communication.
- Confidence and a driven mindset, especially towards monetary goals.
- A keen eye for detail and analytical thinking.
- Adeptness in following instructions and processes.
- Resilience: Ability to manage objections and move forward.
- Enthusiasm for phone-based communication.
- Comfort with the repetitive nature of sales.
- A preference for office-based roles.
- Tenacity and a competitive spirit.
Benefits include 31 days holiday (including bank holidays), contributory pension scheme, dress down Fridays, health cash plan, subsidized gym membership, employee assistance program, cycle to work scheme, car benefit scheme, life assurance, in-house training, long service awards, and 24/7 online GP and mental health support.
Junior Sales Role employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Sales Role
✨Tip Number 1
Familiarise yourself with our product range and the benefits they offer. This will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your phone etiquette and communication skills. Since this role involves a lot of phone-based interactions, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Showcase your resilience and ability to handle objections during your conversations. Prepare examples from past experiences where you've successfully navigated challenges or difficult customer interactions.
✨Tip Number 4
Demonstrate your enthusiasm for sales and customer service. Share your passion for helping clients and how you can contribute to enhancing their experience with us.
We think you need these skills to ace Junior Sales Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or onboarding roles. Emphasise any achievements related to sales, KPIs, or client satisfaction to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Junior Sales Role. Mention specific skills that match the job description, such as your ability to handle objections and your strong communication skills.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office and any other relevant tools. Highlight your analytical thinking and attention to detail, as these are key attributes for the role.
Prepare for Potential Questions: Anticipate questions related to your experience in sales and customer service. Be ready to discuss how you've met KPIs in the past and how you would approach onboarding new clients effectively.
How to prepare for a job interview at Parkside
✨Know the Product Range
Familiarise yourself with the company's products and services. Be prepared to discuss how they compare to competitors and highlight their benefits. This shows your enthusiasm and understanding of what you'll be selling.
✨Demonstrate Your Communication Skills
Since this role involves a lot of phone communication, practice clear and confident speaking. You might even want to do a mock interview with a friend to refine your phone etiquette and ensure you come across as friendly and professional.
✨Showcase Your Resilience
Prepare examples from your past experiences where you've successfully handled objections or difficult situations. This will demonstrate your ability to stay positive and driven, even in challenging circumstances.
✨Emphasise Team Collaboration
Be ready to discuss how you work well in a team environment. Share instances where you've collaborated with others to achieve a common goal, as this role requires working closely with various departments.
