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- Tasks: Manage customer relationships and drive business growth while ensuring satisfaction.
- Company: Dynamic company in Reading with a focus on customer success.
- Benefits: Competitive salary, hybrid working, and commission opportunities.
- Why this job: Join a growing team and make a real impact on customer experiences.
- Qualifications: 2 years in account management or sales, strong communication skills.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 30000 - 35000 £ per year.
Our client based in Reading is looking for a Junior Account Manager to join their team. Hybrid working. Salary £30k - £35K plus up to 25% commission.
Overview: You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.
Responsibilities:
- Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction.
- Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships.
- Manage multiple projects simultaneously while interfacing with different internal and external stakeholders.
Experience and Qualifications:
Technical Skills:- At least 2 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth.
- Ambition to forge a career in a commercial role within a growing private equity backed business.
- Willingness to learn new skills in customer growth, sales, negotiation and contracting.
- Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows.
- Strong presentation and communication skills with an ability to easily build rapport.
- Autonomous attitude and ability to work well unsupervised.
- Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn.
- Strong organizational and time management skills to ensure deadlines are met while maintaining high-quality work.
- A team player who enjoys working with others and contributing to the success of the team.
Junior Account Manager employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Junior Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your customer success skills and how you can help retain and grow their customer base. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers.
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Junior Account Manager role. Highlight your experience in account management, customer success, or sales, and don’t forget to showcase your skills in building relationships and managing projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention your ambition to grow within a commercial role and how you can contribute to our team.
Showcase Your Soft Skills: We love a team player! In your application, highlight your strong organisational skills and ability to manage multiple projects. Share examples of how you've built rapport with customers and worked collaboratively with others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Parkside
✨Know Your Customer
Before the interview, research the company and its customers. Understand their needs and pain points so you can discuss how you would build trust-based relationships and enhance customer experiences.
✨Showcase Your Skills
Be ready to talk about your previous experience in account management or customer success. Prepare specific examples of how you've driven customer satisfaction and growth, and how you’ve managed multiple projects simultaneously.
✨Demonstrate Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios with a friend to show how you would handle customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their customer retention strategies or how they measure success in account management. This will demonstrate your ambition and eagerness to contribute.
