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- Tasks: Help diagnose and troubleshoot IT issues with hardware, software, and applications.
- Company: Join a well-known client dedicated to providing top-notch IT support.
- Benefits: Enjoy a structured 37.5-hour work week with potential for remote work.
- Why this job: Gain hands-on experience in IT while interacting with clients and improving tech solutions.
- Qualifications: Basic knowledge of IT systems and strong problem-solving skills are essential.
- Other info: Opportunity for continuous learning and growth in a supportive team environment.
Our well known client is looking for an IT Support Analyst to join their team. 37.5 hours per week, Monday to Friday. (In some cases, some out of office hours support may be required) Position Summary: The IT Support Analyst is responsible for supporting identifying, diagnosing, and troubleshooting issues in computer hardware, software, services, and applications. Their duties require a broad knowledge in areas of computer hardware, software, applications, network, server, security, and IT provisioning. Additionally, they will work with the Purchasing Team and Purchasing system to order hardware to support operations. Key Areas of Responsibility: Support the troubleshooting and maintaining of IT computer services, including workstation computers, printers, servers, network, security and any applications that are carried out by the organization. Interact with clients on a day-to-day basis in addressing problems, training the clients as needed, and using the appropriate ITIL tools, and proposing technical solutions. Working with third-party and different teams as needed to overcome issues efficiently. Assisting in analysis and improvements when resolving technical issues within broader IT areas. Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance. Knowledge, Skills and Experience: Working knowledge of relevant IT end-user desktop & laptop computers, printers, servers, networks, security, computer hardware, software, and applications. Solid problem-solving, issue interpretation, and troubleshooting skills. Effective communication and interpersonal skills, with attention to details. Good organization, time management and prioritization. Effective working both in teams and individually. Continuous learning – demonstrates the ability to learn new technologies and resolves technical problems with some training and supervision
IT Support Analyst employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarize yourself with ITIL tools and methodologies, as they are essential for the role. Understanding how to effectively use these tools will not only help you in your day-to-day tasks but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing common issues related to hardware and software. Being able to quickly diagnose and resolve problems will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Network with professionals in the IT support field. Engaging with others can provide insights into the latest trends and challenges in the industry, which can be beneficial during interviews and when discussing your experience.
✨Tip Number 4
Demonstrate your continuous learning mindset by mentioning any recent courses or certifications you've completed. This shows that you're proactive about keeping your skills up-to-date, which is crucial in the ever-evolving tech landscape.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with troubleshooting IT issues, working with hardware and software, and any relevant ITIL tools you've used. Be specific about your past roles and achievements.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to interact with clients and work collaboratively with teams.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Parkside
✨Show Your Technical Knowledge
Be prepared to discuss your experience with various IT systems, including hardware and software. Highlight specific examples where you successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when troubleshooting a problem. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since this role involves interacting with clients, practice clear and concise communication. Be sure to explain technical concepts in a way that non-technical users can understand.
✨Emphasize Team Collaboration
Discuss your experience working in teams and how you’ve collaborated with others to solve IT issues. Mention any tools or methodologies you’ve used, such as ITIL, to enhance teamwork.
