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For Companies At a Glance
- Tasks: Lead the deployment and support of smart metering platforms for strategic customers.
- Company: Innovative tech firm based in Hampshire with a global reach.
- Benefits: Competitive salary, travel opportunities, and career progression into leadership roles.
- Why this job: Be a trusted advisor and make a real impact on customer success and product development.
- Qualifications: Experience in technical leadership and strong relationship-building skills.
- Other info: Dynamic role with exposure to global operations and cross-functional collaboration.
Our client based in Hampshire is looking for a Customer Solutions Manager. Please note you might be required to travel to the clients Raleigh office (USA) initially until some engineers are recruited locally (no more than one week a month as a guide) then travel will ease considerably and this person will be onboarding our UK and Europe customers.
Key Job Purpose
The Customer Solutions Manager is a senior, customer-facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of the clients smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters. This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably. The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability. This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making.
Key Responsibilities
- Customer Solutions Manager Strategic Customer Deployment & Ownership
- Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production.
- Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance.
- Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle.
- Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers.
- Customer Partnership & Strategic Advisory
- Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations.
- Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption.
- Facilitate workshops, training sessions, and knowledge transfer programs to ensure effective use and adoption of Storm and NEOS platforms.
- Partner with sales and account teams to support strategic engagements, solution proposals, and commercial planning.
- Product Leadership & Portfolio Influence
- Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions.
- Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements.
- Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives solutions.
- Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing the clients market positioning.
- Global Enablement & Operational Excellence
- Lead coordination with the clients global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions.
- Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality.
- Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability.
- Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments.
Customer Solutions Manager in Hook employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager in Hook
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their smart metering platforms and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested and knowledgeable.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive operational efficiency and support customer success. Highlight your past experiences that relate to deployment strategies and customer partnerships, making it clear why you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Solutions Manager in Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Manager role. Highlight your experience with smart metering platforms and any relevant technical leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed customer deployments or resolved complex technical issues in the past. This is your chance to shine!
Showcase Your Customer Partnership Skills: In your application, emphasise your ability to build trusted relationships with customers. We’re looking for someone who can serve as a strategic advisor, so share any experiences where you’ve guided clients on best practices or system optimisation.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Parkside
✨Know the Product Inside Out
Before your interview, make sure you understand the smart metering platforms, especially the Storm and NEOS solutions. Familiarise yourself with their features, benefits, and how they solve customer problems. This will help you speak confidently about how you can contribute to the deployment and operational success.
✨Showcase Your Customer Relationship Skills
As a Customer Solutions Manager, building trusted relationships is key. Prepare examples from your past experiences where you've successfully managed customer expectations or resolved complex issues. Highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Strategic Thinking
Think about how you would approach deployment strategies for multiple customer sites. Be ready to discuss how you would balance scalability, operational efficiency, and compliance. This shows that you can think critically and strategically, which is essential for this role.
✨Prepare for Technical Challenges
Expect questions about how you would handle technical issues during the deployment lifecycle. Brush up on common challenges in smart metering and be prepared to discuss your problem-solving process. This will demonstrate your capability as a trusted advisor and your readiness to lead complex projects.
