Forwarder / Import Operator

Forwarder – Freight Forwarding (Birmingham, Full-Time)    Join a dynamic freight forwarding team as a Forwarder, delivering outstanding end-to-end service across air, sea, and road operations. This role focuses on providing seamless customer support, ensuring operational excellence, and driving compliance with key regulations.    Key responsibilities: ✅ Manage end-to-end freight forwarding activities (clearances, bookings, deliveries, invoicing) ✅ Maintain excellent customer service, building strong client and supplier relationships ✅ Ensure accurate customs entries, cost control, job costing, and month-end compliance ✅ Collaborate closely with senior forwarders, operations managers, and sales teams ✅ Follow strict SOPs, KPIs, and quality standards to meet internal and external requirements    What you’ll bring: ✔ Proven experience in freight forwarding operations (air, sea, or road) ✔ Strong customer service focus and problem-solving skills ✔ Knowledge of transport sector IT systems and financial processes ✔ Ability to work flexibly, including occasional shifts and weekends ✔ Driven, results-oriented, and team-focused attitude    📍 Location: Birmingham ⏰ Full-time, Monday–Friday (with flexibility for shifts/weekends as needed)    Ready to take your freight forwarding career to the next level? Get in touch today to apply or find out more