At a Glance
- Tasks: Be the friendly face of our company, greeting visitors and managing calls.
- Company: Join an international client with a professional and welcoming environment.
- Benefits: Enjoy free lunch and on-site parking while you work.
- Other info: Flexible hours with opportunities for additional shifts.
- Why this job: Perfect for those who love customer service and want to make a great first impression.
- Qualifications: Previous Front of House experience and strong communication skills are a must.
The predicted salary is between 27800 - 31200 £ per year.
Our international client requires a part‐time Front of House Representative to join their team on a rolling contract basis.
Responsibilities
- Present a professional front‐of‐house corporate image to callers, visitors and employees.
- Answer incoming telephone calls, greet visitors and provide customer support.
- Assist Facilities where appropriate, including managing mail and ordering stationery.
- Serve as the first point of contact for employees reporting building/landlord issues to the DTZ Helpdesk and maintain records of such reports.
- Arrange travel: taxis, couriers, hotel bookings and flight bookings, supporting Facilities where necessary.
- Provide ad‐hoc administration duties for the Facilities Manager and HR Manager, assisting with projects.
- Take hospitality bookings for internal and external meetings and inform IT when AV equipment is required.
- Monitor Facilities and reception mailboxes.
- Serve as the first point of contact for employees requesting service from our off‐site records management service provider.
Daily Duties
- Answer incoming calls professionally, redirecting them as appropriate and adhering to the no‐name policy.
- Check messages from nighttime voicemail.
- Greet visitors, ensure all guests sign in and receive guest badges.
- Notify employees of guest and visitor arrivals.
- Handle incoming deliveries and distribute or arrange courier shipments, including same‐day or overnight.
- Sort post in the morning and collate it throughout the day for collection.
- Assist the Facilities Manager with sourcing and ordering stationery and sundry office supplies.
- Book taxis for internal and external customers.
- Order collection and delivery of records from our off‐site archive management service supplier and manage the process generally.
- Assist Facilities Manager with informing building maintenance of requests (e.g., air conditioning) and monitor and log requests through Facilities.
- Monitor and control car parking in conjunction with Security.
- Liaise with cleaning/security teams and report issues to the Facilities Manager.
- Support Facilities and HR departments with general administration duties and ad‐hoc projects.
- Perform clerical functions such as word processing, mail, filing, organising and photocopying.
- Handle routine correspondence in the office.
Reporting
- Report to the Facilities Manager.
- Maintain relationships with all employees and all external visitors.
Qualifications
- Previous Front of House experience.
- Good PC skills.
- Strong communication and customer service skills.
Hours
8.00 a.m. to 1.00 p.m., Monday to Friday. Opportunity to cover 8.30 a.m. to 5.30 p.m., Monday to Thursday and 4.30 p.m. on Friday when the full‐time Front of House Representative is absent.
Benefits
- Free lunch.
- On‐site parking.
P/T Front Of House Representative in Esher employer: Parkside
Join our dynamic team as a part-time Front of House Representative, where you will be the welcoming face of our international client. Enjoy a supportive work culture that values professionalism and customer service, with opportunities for personal growth and development. Located in a vibrant area, we offer unique benefits such as free lunch and on-site parking, making this an excellent place to build your career while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land P/T Front Of House Representative in Esher
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Parkside and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Parkside and let us see your personality shine through!
We think you need these skills to ace P/T Front Of House Representative in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Parkside.
Get Familiar with Our Brand:Before applying, take some time to learn about Parkside and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Parkside
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Parkside.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Parkside will surely appreciate.
