At a Glance
- Tasks: Coordinate engineer schedules and manage service contracts to keep customers informed.
- Company: Join a leading organisation with a supportive and flexible work culture.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Other info: Hybrid role with opportunities for training and career growth.
- Why this job: Be at the heart of service operations and make a real difference.
- Qualifications: Experience in administration and strong organisational skills are essential.
The predicted salary is between 29000 - 32000 € per year.
We are looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You will be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We Are Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You Will Love This Role
- Competitive salary: £29,000 - £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership
Service Administrator Dispatch Coordinator in England employer: Parkside
Join a dynamic and supportive team as a Service Administrator / Dispatch Coordinator in Watford, where you'll enjoy a competitive salary and a generous benefits package that includes 25 days of holiday, birthday leave, and comprehensive health insurance. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home while contributing to a culture that values flexibility, growth, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator Dispatch Coordinator in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service administration. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed schedules or improved processes in previous roles. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Service Administrator Dispatch Coordinator in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in administration and service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of SAP and any experience with ServiceMax.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator / Dispatch Coordinator role. Share specific examples of how you've managed schedules or liaised with customers in the past.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your application reflects your strong communication skills. Whether it's through your CV, cover letter, or any additional documents, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Parkside
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and ServiceMax. Familiarise yourself with how these systems work, as they’re crucial for the role. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Organisation Skills
Since this role involves scheduling and dispatching engineers, be prepared to share examples of how you've managed multiple tasks or projects in the past. Think of specific situations where your organisational skills made a difference, and be ready to explain them clearly.
✨Communicate Like a Pro
Strong communication is key in this position. Practice articulating your thoughts clearly and confidently. You might want to prepare for questions about how you’ve liaised with different teams or handled customer inquiries in previous roles.
✨Be Ready to Adapt
This job requires flexibility and a willingness to learn. Think of times when you had to adapt to new processes or changes in your work environment. Sharing these experiences will demonstrate your ability to thrive in a dynamic setting.
