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- Tasks: Support customers post-purchase, resolve issues, and ensure satisfaction.
- Company: Join a friendly team in Hayes focused on exceptional customer care.
- Benefits: Enjoy a competitive salary and the chance to grow in a supportive environment.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Experience in customer service is preferred; strong communication skills are essential.
- Other info: Full-time role with a shift rota; perfect for those who thrive in dynamic settings.
The predicted salary is between 24000 - 42000 £ per year.
Customer Support Executive / After Care Specialist Contract until October 2026 Location: Hayes, Middlesex Salary: £30,000 Full-Time: 40 hours per week (shift rota Monday–Sunday, 08:00–19:00) Are you passionate about delivering great customer service and making a real difference to customers’ experiences? We’re looking for an After Care Specialist to join a friendly, proactive team in Hayes. In this role, you’ll play a key part in supporting customers after they’ve received their purchases, ensuring they’re happy with their products and helping to resolve any issues. You’ll be the reassuring voice at the end of the phone and the friendly reply to a review, making sure our customers feel valued and cared for. What we’re looking for: Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal) A confident communicator with a warm and professional approach (phone, email, chat & social media) A proactive and organised team player who can manage their workload Someone who loves problem-solving and takes pride in getting things right for customers Comfortable using CRM systems (D365 experience is a bonus) Adaptable, positive, and open to learning new things What you’ll be doing: Calling customers after delivery to check they’re happy and confident with their purchase Helping customers who are thinking about returning products, providing support during their trial period Handling product queries, delivery issues, and fault reporting Managing returns and refunds, making the process as smooth as possible Responding to customer reviews on Trustpilot and comments on social media Logging accurate notes and updates in the CRM system (D365) Collaborating with other teams to solve customer challenges Getting involved with continuous improvement and sharing your ideas This is a great opportunity to join a supportive and growing business where customer satisfaction is at the heart of what they do. If you’re ready to bring your energy and customer service skills to a business that values your contribution, I’d love to hear from you. Apply now to start making a difference
Customer Support Executive employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your passion for our brand during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with customers via phone, email, and social media, practice responding to common customer queries in a friendly and professional manner.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your proactive approach and ability to handle challenges.
✨Tip Number 4
Get comfortable with CRM systems. If you have experience with D365 or similar platforms, be ready to discuss how you've used them to enhance customer interactions and manage information efficiently.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or aftercare roles. Use specific examples that demonstrate your ability to communicate effectively and solve problems, as these are key skills for the Customer Support Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities of the role, such as handling product queries and managing returns. Personalise it to reflect your enthusiasm for the company and its values.
Showcase Communication Skills: In your application, emphasise your communication skills across various platforms (phone, email, chat, social media). Provide examples of how you've successfully interacted with customers in the past, ensuring they feel valued and supported.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you resolved customer issues effectively. This could involve managing returns or addressing delivery problems, which are crucial aspects of the role.
How to prepare for a job interview at Parkside
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you made a positive impact on a customer's experience.
✨Demonstrate Communication Skills
Since the role requires confident communication across various platforms, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with customers in previous roles.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved customer issues. Emphasise your proactive approach and how you take pride in finding solutions that benefit both the customer and the company.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, especially D365, be ready to talk about it. If not, show your willingness to learn and adapt by discussing any similar tools you've used in the past.
