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- Tasks: Deliver exceptional customer service in a supportive team environment.
- Company: Join a thriving global company in the digital banking sector.
- Benefits: Enjoy hybrid work, free parking, and fun team events.
- Why this job: Make a real difference while prioritising customer satisfaction over metrics.
- Qualifications: Looking for positive, adaptable individuals with strong communication skills.
- Other info: Comprehensive training provided; no prior experience required.
Join an Amazing Global Company!
Temp-to-Perm Hybrid Opportunity
JUNE START DATE
Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working!
Position Details:
- Hourly Pay: £13.00 per hour
- Working Hours: Shifts are rotational, scheduled in advance:
- 08:00–16:00
- 09:00–17:00
- 10:00–18:00
- 12:00–20:00
Why You’ll Love This Role:
- Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
- Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
- Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
- Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
- Fun Extras: Enjoy team events and treats like pizza in the office!
- Accessible Location: Excellent transport links make commuting a breeze.
About the role:
This is not your average call centre job! Here, you’ll be delivering a service that prioritises customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.
Your Day-to-Day:
- Answer and manage customer calls, delivering helpful and friendly service.
- Build strong relationships, resolving inquiries with care and professionalism.
- Take ownership of issues, ensuring accurate and timely resolutions.
- Document all interactions in line with compliance policies.
- Deliver quality outcomes, measured through call recordings and audits.
What We’re Looking For:
- Positive, adaptable individuals with a passion for helping others.
- Excellent communicators with strong interpersonal skills.
- Problem-solvers with good analytical abilities.
- Experience in banking or customer service is a bonus but not required.
Customer Services - June start date employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - June start date
✨Tip Number 1
Familiarise yourself with the digital banking landscape. Understanding the basics of online banking services and common customer queries can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider role-playing customer interactions with a friend or family member to build confidence and refine your approach.
✨Tip Number 3
Research the company culture at StudySmarter. Knowing about our values and work environment can help you align your answers during the interview, demonstrating that you’re a great fit for our supportive team.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills with real-life scenarios will showcase your ability to handle inquiries effectively, which is crucial for this role.
We think you need these skills to ace Customer Services - June start date
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or banking. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your adaptability. Mention specific examples of how you've helped customers in the past and why you're excited about this opportunity.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively resolved customer inquiries or built strong relationships in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in customer service and how you successfully resolved them. This will show your potential employer that you can handle the responsibilities of the role.
How to prepare for a job interview at Parkside
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
Since the role requires adaptability, be prepared to discuss situations where you've had to adjust to changes or handle unexpected challenges. Highlight your ability to remain calm and effective under pressure.
✨Emphasise Communication Skills
As excellent communication is key in this role, practice articulating your thoughts clearly. You might want to prepare answers that showcase your interpersonal skills and how you've successfully built relationships with customers in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you resolved customer issues effectively, and be ready to explain your thought process and the steps you took to achieve a positive outcome.
