Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media to provide top-notch service.
- Company: Join a rapidly growing financial organization focused on innovation and customer experience.
- Benefits: Enjoy a hybrid work schedule, 25 days off, and your birthday as a holiday!
- Why this job: Be part of an exciting launch and contribute to shaping exceptional customer experiences.
- Qualifications: Must have 2+ years in customer service, preferably in banking, with strong communication skills.
- Other info: Flexible working hours and a supportive team environment await you!
Job Advertisement: Customer Service Agent YOU MUST HAVE B2C (NON-BRANCH-BASED) BANKING EXPERIENCE TO BE ELIGIBLE TO APPLY FOR THIS ROLE. Location: Birmingham Job Type: Hybrid (Office/Home-based) Contract: Perm Start Date: ASAP Are you a proactive and customer-focused individual with a passion for delivering exceptional service in the banking sector? Join our client, an innovative and rapidly growing financial organization, as a Customer Service Agent and play a key role in shaping the customer experience during an exciting period of growth. Key Attributes for the Role Proven experience in a customer-facing banking role, with a focus on delivering exceptional service. A strong drive and initiative, with the ability to adapt and thrive in a dynamic environment. A customer-first mindset combined with technical knowledge to provide effective support. Demonstrated B2C banking experience, showing an understanding of individual customer needs. About the Role As a Customer Service Agent, you will ensure customers receive top-tier service across various channels, contributing to the company's success as it prepares for its official launch. Key Responsibilities: Customer Interaction: Handle inquiries via phone, email, social media, and in-app chat (post-launch). Complaint Management: Address and resolve customer complaints promptly and effectively. Vulnerable Customer Support: Provide tailored assistance to customers requiring extra care and understanding. Administrative Support: Maintain operational efficiency through general admin tasks. Issue Resolution: Troubleshoot and guide customers through technical issues with clear communication. Escalation: Refer complex issues to senior management when necessary. Performance Monitoring: Collaborate with the Head of Customer Services to meet quality and service targets. Risk Awareness: Identify and report risks, maintaining necessary controls. Continuous Improvement: Provide customer feedback to support ongoing service enhancements. Key Knowledge and Skills Experience: Minimum of 2 years in customer service, ideally within financial services. Communication: Exceptional verbal and written communication skills, maintaining professionalism and empathy. Problem-Solving: Analytical skills to identify issues and implement practical solutions. Time Management: Ability to manage multiple tasks and prioritize effectively. Empathy: Genuine care in understanding and resolving customer concerns. Conflict Resolution: Adaptable and positive in handling a wide range of customer challenges. Teamwork: Collaborative mindset to contribute to a supportive and high-performing team environment. Work Environment and Benefits Hybrid Schedule: Up to 3 days per week in the office. Working Hours: 9:00 AM – 5:30 PM, with flexibility where needed. Holidays: 25 days annual leave, your birthday off, and additional financial services benefits. Why Join? Innovative Culture: Work with a forward-thinking organization that values employee contributions. Career Growth: Opportunities for professional development and advancement. Supportive Team: Collaborate in a positive and empowering environment
Customer Service Agent - Banking employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Banking
✨Tip Number 1
Make sure to highlight your B2C banking experience during any conversations or networking opportunities. This is a key requirement for the role, and demonstrating your understanding of customer needs in a banking context will set you apart.
✨Tip Number 2
Familiarize yourself with the latest trends in customer service within the banking sector. Being knowledgeable about current practices can help you engage in meaningful discussions and show your proactive approach to customer care.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer complaints and resolved issues in the past. This will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 4
Showcase your teamwork abilities by discussing how you've collaborated with colleagues to improve customer service outcomes. A collaborative mindset is essential for this role, and sharing your experiences can make a strong impression.
We think you need these skills to ace Customer Service Agent - Banking
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your B2C banking experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional customer service in previous roles.
Showcase Communication Skills: Demonstrate your exceptional verbal and written communication skills in your application. Use clear and professional language, and consider including a brief example of how you effectively resolved a customer issue.
Tailor Your Application: Customize your CV and cover letter to align with the key attributes and responsibilities mentioned in the job description. Highlight your problem-solving abilities and your experience in handling customer complaints.
Express Your Passion for Customer Service: In your cover letter, convey your genuine passion for providing outstanding customer service. Share why you are excited about the opportunity to work in a dynamic banking environment and how you can contribute to the company's success.
How to prepare for a job interview at Parkside
✨Showcase Your B2C Banking Experience
Make sure to highlight your previous experience in a customer-facing banking role. Be prepared to discuss specific examples of how you've delivered exceptional service and addressed individual customer needs.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer complaints or technical issues. Emphasize your analytical skills and ability to implement practical solutions under pressure.
✨Exhibit Strong Communication Abilities
Since communication is key in this role, practice articulating your thoughts clearly and professionally. Be ready to showcase your empathy and understanding when discussing customer concerns.
✨Emphasize Adaptability and Teamwork
Discuss your ability to thrive in dynamic environments and how you collaborate with team members. Share examples of how you've contributed to a supportive team atmosphere while managing multiple tasks.
