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- Tasks: Manage airline damage reports and ensure passenger satisfaction through effective communication.
- Company: Join a dynamic international team focused on customer service excellence in the aviation industry.
- Benefits: Enjoy a temp-to-perm role with opportunities for growth and development.
- Why this job: Be part of a supportive team that values your input and offers real-world impact.
- Qualifications: Fluent English and basic MS Office skills required; airport or call centre experience is a plus.
- Other info: Must have an EU work permit; ideal for those who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
My international client requires an experienced Customer Service Administrator to join their team on a temp-to-perm basis.
Overall Purpose:
- Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR).
- Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times.
- Contacting airline passengers via phone and/or email in line with airline contractual requirements.
- Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention.
- Ensuring that the final settlement is in the best interests of the client airline whilst maintaining passenger satisfaction.
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers.
- Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action.
- Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making.
- Ad hoc, but reasonable, requests from supervisors or management or clients.
Key Accountabilities:
- Using the phone or email as appropriate.
- Settling aviation-damaged luggage claims in line with the Montreal Convention and/or client airline requirements under contract.
- Data Entry.
- Airline DPR files.
- Collections.
- Deliveries.
- Cross-departmental support.
- Supporting the operational and administrative functions as the company requested by supervisor or manager.
Communication:
- Workshop: To negotiate with and influence the workshop team to ensure the timely repair of customer luggage to an acceptable standard. To convey to the workshop team sufficient and accurate information to facilitate the repair.
- Warehouse: To convey accurate and timely information to the warehouse team to ensure that the correct product is delivered to the correct address at the correct time.
- Reporting of Service Failures: To provide an accurate report on any service failure by a supplier to the line manager.
Skills and Experience:
- Fluent or native written and spoken English - essential.
- Basic MS Office skills - essential.
- Experience in an airport operation - desirable.
- Experience in an operational call centre environment - desirable.
Person/Team Fit:
- Team player with excellent verbal skills and a keen eye for detail.
- Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with Company Policy when in a stressed frame of mind.
Customer Service Administrator employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the Montreal Convention and airline damage claims processes. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be contacting passengers, being clear and empathetic can set you apart from other candidates.
✨Tip Number 3
Gain some basic knowledge of data protection legislation. This will show that you are aware of compliance issues, which is crucial for the role and will impress potential employers.
✨Tip Number 4
If possible, get some experience in a customer service role within an airport or call centre environment. This will give you practical insights into the challenges faced in this position and make your application more appealing.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and data entry. Emphasise any previous roles where you handled claims or worked in an operational call centre environment.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Customer Service Administrator role. Mention your skills in communication and detail orientation, and how they align with the job requirements.
Showcase Relevant Skills: Highlight your proficiency in English and basic MS Office skills. If you have experience in airport operations or similar environments, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Parkside
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in scenarios where you may need to negotiate or influence others.
✨Highlight Your Attention to Detail
This role requires accurate data entry and maintenance of files. During the interview, provide examples of how you've successfully managed detailed tasks in the past, ensuring accuracy and compliance with regulations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in service recovery situations. Think of specific instances where you've handled difficult customer interactions and how you resolved them while maintaining satisfaction.
✨Familiarise Yourself with Relevant Legislation
Understanding the Montreal Convention and data protection legislation is crucial for this role. Brush up on these topics before your interview so you can confidently discuss how they apply to the responsibilities of the position.
