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- Tasks: Manage software license renewals and build strong customer relationships.
- Company: Join a dynamic team focused on client success and engagement.
- Benefits: Work from home, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients optimise their software usage.
- Qualifications: Strong admin and customer service skills; sales experience is a plus.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Client Support Specialist to join their team. This is a home-based role looking for someone with strong admin skills and customer service skills. Sales skills are an advantage. The candidate should be confident on the phone and IT literate.
Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T1 to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with the Customer Success team to achieve renewal targets and contribute to the overall success of the company.
Responsibilities:
- Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions.
- Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms.
- Sales & Upselling Opportunities: Identify opportunities to upsell or cross-sell additional solutions. Work closely with the Customer Success team. Provide clients with insights on how additional services can optimize their software usage.
- Collaboration with Internal Teams: Work with account managers, technical support, and finance teams to ensure smooth renewal processes. Provide feedback to marketing and sales teams on customer needs and market trends.
- Data Management & Reporting: Maintain accurate records of contract statuses in CRM systems (NetSuite). Generate reports on renewal rates, revenue growth, and customer feedback. Analyze trends in contract renewals and customer retention.
Requirements:
- Bachelor's degree in a relevant field or equivalent by relevant experience.
- Proven experience in positions related to license management, contract management, account management or related fields.
- Deep knowledge of renewal conditions for all products or services the company offers.
- Understanding of the value proposition of products and services offered to clients.
- Detail-oriented with good organizational and time management skills.
- An approach oriented to discover customer needs and to positioning as an advisor.
- Results-oriented with a proven track record of meeting or exceeding sales objectives.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, dynamic international environment.
- Flexible and adaptable to changing customer needs, industry trends, and organizational priorities.
- Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.
- Fluent in English; additional regional languages are a plus.
Client Support Specialist employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and how you can help them achieve their goals.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those renewal discussions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong admin and customer service skills in your application. We want to see how you can bring value to our team, so don’t hold back on showcasing your experience with software packages and any sales skills you might have!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use the job description as a guide to align your experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Parkside
✨Know Your Stuff
Make sure you understand the ins and outs of contract renewal management and customer engagement. Brush up on the software products and services the company offers, as well as their value propositions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Soft Skills
Since this role requires strong customer service skills, be prepared to share examples of how you've successfully handled customer concerns in the past. Highlight your communication skills and your ability to build relationships, as these are key to thriving in a client support position.
✨Be Data Savvy
Familiarise yourself with CRM tools and sales analytics, as these will likely come up during the interview. You might be asked how you would use data to track performance or improve customer retention, so having a few ideas ready will demonstrate your IT literacy and analytical thinking.
✨Prepare for Role-Playing
Expect some role-playing scenarios where you might need to handle a customer call or discuss a renewal process. Practising these situations can help you feel more comfortable and showcase your telesales skills. Remember, it's all about demonstrating your ability to engage clients effectively!
