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- Tasks: Assist clients in booking luxury travel experiences and provide expert recommendations.
- Company: Renowned luxury travel company specialising in bespoke itineraries to exotic destinations.
- Benefits: Competitive salary, uncapped commission, flexible hours, and generous holiday allowance.
- Why this job: Join a dynamic team and create unforgettable travel experiences for discerning clients.
- Qualifications: Experience in luxury travel reservations and strong client relationship skills.
- Other info: Opportunities for career progression in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Role: Luxury Travel Reservations Consultant
Reports to: Reservations Manager
Location: Hybrid (Flexible Office/Home Attendance)
Working Hours: 9:00am - 6:00pm (UK time), Monday to Friday, with weekend working on a rota basis.
A highly regarded luxury travel company, specializing in bespoke itineraries to high-end destinations such as the Indian Ocean and Caribbean, is currently seeking an experienced Luxury Travel Reservations Consultant to join their expanding team. This is an exciting opportunity for an individual with a proven background in selling luxury destinations, particularly the Indian Ocean and Caribbean regions.
Key Responsibilities:
- Respond to client inquiries promptly via phone and email, providing information about availability, rates, and booking policies.
- Offer expert recommendations and guidance to clients throughout the reservation process to ensure they make informed decisions.
- Input reservation details into the booking system with precision, ensuring accuracy and completeness of all required information.
- Identify upselling opportunities by offering additional services like room upgrades, packages, and amenities to enhance the guest experience and boost revenue.
- Accommodate guest preferences, special requests, and requirements, such as room selections, dietary restrictions, and special occasions, ensuring all are met with attention to detail.
- Provide in-depth information about properties, local attractions, and facilities, assisting guests in planning their stay to ensure maximum satisfaction.
- Assist clients with modifying or canceling reservations, following company policies and procedures for adjustments.
- Resolve any reservation-related guest concerns or complaints efficiently, aiming for swift and professional resolutions.
- Maintain accurate and detailed records of reservations, inquiries, and guest interactions, ensuring all information is confidential and up-to-date.
- Collaborate closely with sales, operations, and other departments to ensure smooth coordination and excellent service delivery.
- Upsell relevant services, such as tours, travel insurance, or upgraded accommodations, to increase booking revenue and enhance guest experiences.
- Support generating new leads and follow up with key accounts to drive booking numbers and overall revenue growth.
The Ideal Candidate:
- Proven experience in luxury travel reservations, with a strong focus on high-end destinations (experience in the Caribbean or Indian Ocean regions is highly advantageous).
- Demonstrated ability to build strong client relationships, providing personalized and exceptional service.
- A proactive sales mindset, with a focus on upselling and revenue generation through superior product knowledge and customer care.
- Excellent organizational skills, with a keen eye for detail and the ability to manage multiple tasks efficiently.
- A team player who thrives in a supportive and collaborative work environment.
- Outstanding communication skills, both written and verbal, with the ability to tailor information for different client needs.
Benefits:
- Competitive base salary with uncapped commission (no sales threshold).
- Generous holiday allowance and commission scheme.
- Flexible working hours and hybrid working options.
- Company events and team-building activities.
- Career progression opportunities within a growing luxury travel company.
This is an exciting opportunity for a passionate luxury travel professional to make a significant impact while offering bespoke, unforgettable travel experiences to discerning clients. Apply now to join a dynamic and supportive team within a thriving business.
Caribbean Luxury Travel Reservations Consultant employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caribbean Luxury Travel Reservations Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury travel industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your experience in luxury travel reservations. Highlight your knowledge of the Caribbean and Indian Ocean, and how you can enhance guest experiences.
✨Tip Number 3
Stay proactive! Follow up after interviews or networking events with a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Caribbean Luxury Travel Reservations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury travel, especially with the Caribbean and Indian Ocean. Highlight any relevant roles where you've provided exceptional customer service or upsold services.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for luxury travel and your understanding of bespoke itineraries. Share specific examples of how you've delighted clients in the past to make your application stand out.
Be Precise and Professional: When filling out your application, pay attention to detail. Ensure all information is accurate and presented professionally, as this reflects your organisational skills and attention to detail—key traits for this role.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Parkside
✨Know Your Destinations
Make sure you brush up on your knowledge of luxury destinations, especially the Caribbean and Indian Ocean. Be ready to discuss specific properties, local attractions, and unique experiences that can enhance a client's stay. This will show your passion and expertise in the field.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold services or enhanced guest experiences in previous roles. Think about specific situations where your recommendations led to increased bookings or satisfied clients. This will demonstrate your proactive sales mindset.
✨Practice Your Communication
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend, focusing on how to tailor your communication style to different client needs.
✨Be Detail-Oriented
Highlight your organisational skills by preparing for questions about how you manage multiple tasks and ensure accuracy in reservations. Consider sharing a time when your attention to detail made a significant difference in a guest's experience.
