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- Tasks: Support customers post-purchase, ensuring satisfaction and resolving issues.
- Company: Join a friendly team in Hayes focused on exceptional customer care.
- Benefits: Enjoy a competitive salary and the chance to grow in a supportive environment.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Experience in customer service is preferred; strong communication skills are essential.
- Other info: Flexible shift rota with opportunities for continuous improvement and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hayes, Middlesex
Salary: £30,000
Full-Time: 40 hours per week (shift rota Monday–Sunday, 08:00–19:00)
Are you passionate about delivering great customer service and making a real difference to customers’ experiences? We’re looking for an After Care Specialist to join a friendly, proactive team in Hayes.
In this role, you’ll play a key part in supporting customers after they’ve received their purchases, ensuring they’re happy with their products and helping to resolve any issues. You’ll be the reassuring voice at the end of the phone and the friendly reply to a review, making sure our customers feel valued and cared for.
What we’re looking for:
- Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal)
- A confident communicator with a warm and professional approach (phone, email, chat & social media)
- A proactive and organised team player who can manage their workload
- Someone who loves problem-solving and takes pride in getting things right for customers
- Comfortable using CRM systems (D365 experience is a bonus)
- Adaptable, positive, and open to learning new things
What you’ll be doing:
- Calling customers after delivery to check they’re happy and confident with their purchase
- Helping customers who are thinking about returning products, providing support during their trial period
- Handling product queries, delivery issues, and fault reporting
- Managing returns and refunds, making the process as smooth as possible
- Responding to customer reviews on Trustpilot and comments on social media
- Logging accurate notes and updates in the CRM system (D365)
- Collaborating with other teams to solve customer challenges
- Getting involved with continuous improvement and sharing your ideas
This is a great opportunity to join a supportive and growing business where customer satisfaction is at the heart of what they do. If you’re ready to bring your energy and customer service skills to a business that values your contribution, I’d love to hear from you.
Apply now to start making a difference.
After Care Specialist employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Care Specialist
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your passion for the role during any conversations.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and through social media. Practising how to convey warmth and professionalism can make a big difference in how you connect with customers.
✨Tip Number 3
Get comfortable with CRM systems, particularly D365 if you can. Familiarity with these tools will not only boost your confidence but also show us that you're ready to hit the ground running.
✨Tip Number 4
Think about examples from your past experiences where you've successfully resolved customer issues. Being able to share these stories during discussions will highlight your problem-solving skills and customer-centric approach.
We think you need these skills to ace After Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or aftercare roles. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are key for the After Care Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company specifically and how your skills align with their values. Be sure to include any experience with CRM systems, especially D365, if applicable.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively across various platforms (phone, email, social media). Provide examples of how you've successfully resolved customer issues in the past, demonstrating your warm and professional approach.
Highlight Team Collaboration: Mention any experiences where you collaborated with other teams to solve customer challenges. This shows that you are a proactive team player, which is essential for the role of After Care Specialist.
How to prepare for a job interview at Parkside
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you made a positive impact on a customer's experience.
✨Demonstrate Your Communication Skills
As an After Care Specialist, you'll need to communicate effectively across various platforms. Prepare to discuss how you've successfully handled customer interactions via phone, email, and social media in the past.
✨Highlight Problem-Solving Abilities
Be ready to share instances where you've resolved customer issues or improved processes. This role requires a proactive approach, so showcasing your problem-solving skills will be crucial.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, especially D365, mention it during the interview. If not, show your willingness to learn and adapt to new technologies, as this is important for logging customer interactions accurately.
