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- Tasks: Manage customer relationships and drive subscription renewals in a fully remote role.
- Company: Join a leading SaaS company focused on innovation and customer success.
- Benefits: Competitive salary, commission opportunities, and flexible remote work.
- Why this job: Make a real impact by helping customers succeed with cutting-edge software solutions.
- Qualifications: Experience in sales and strong relationship-building skills required.
- Other info: Dynamic environment with opportunities for growth and professional development.
The predicted salary is between 35000 - 40000 £ per year.
Our client is requiring an Account Manager - SaaS to join their team. This is a fully remote role, salary £35K-£40K plus Commission: up to 30k per annum.
Responsibilities:
- Customer Relationship Management: Act as the main point of contact for existing customers. Build strong relationships to understand customer needs, challenges, and goals. Conduct regular check-ins to ensure satisfaction and proactively address concerns.
- Renewal & Retention: Drive subscription renewals by ensuring customers see value in the clients portfolio and services. Monitor contract expirations and proactively engage customers for renewals. Identify risks of churn and take action to mitigate them. Partnering with Client Engagement Team as appropriate to assist with successful completion of renewal.
- Expansion & Upselling: Identify opportunities for upselling and cross-selling of our clients portfolio and services. Work closely with the Client Engagement Team to drive expansions in software licenses, services, or upgrades. Educate customers on new portfolio products and services.
- Adoption & Training Support: Ensure customers are utilizing Autodesk software and other solutions effectively. Organize training sessions, webinars, and workshops to enhance user adoption. Provide guidance on best practices and workflow optimization.
- Customer Advocacy & Feedback: Encourage satisfied customers to provide testimonials, case studies, or referrals. Together with the customer, define a success plan with clear goals and follow-up actions. In coordination with other internal teams (Sales and Services organization), adjust this plan if needed. Monitor client satisfaction and success metrics. Take proactive measures to address any issues or concerns; transfer customer feedback to internal teams and contribute to enhance product and service offerings, customer experience, and overall satisfaction. Share insights with internal teams to refine offerings based on customer needs.
- Data & Reporting: Track customer usage, health scores, and engagement metrics. Use NetSuite to log interactions and forecast renewals. Analyze trends and present insights to improve customer experience. Put into practice the guidelines, process and tools provided by the Sales Enablement Director.
Skills:
- Deep understanding of the industries Autodesk serves: AEC: Building design, construction management, and infrastructure. Manufacturing: Product development, prototyping, and production workflows.
- Knowledge of industry-specific workflows and how Autodesk solutions address challenges.
- Proven track record in sales positions facing strategic customers, with a focus on business development and ideally within the software industry.
- Deep understanding of the market dynamics and trends.
- Ability to translate technical features into business benefits tailored to customer needs.
- Good knowledge of the value proposition of products and services offered to clients.
- Ability to think strategically, identifying local market opportunities and designing sales plans, including setting goals and aligning resources accordingly.
- Excellent relationship-building skills; at ease to establish trust and credibility with key stakeholders, customers and prospects.
- Ability to work independently and as part of a team, collaborating effectively to achieve sales objectives.
- Self-motivated, results-driven mindset. Results-oriented with a proven track of meeting or exceeding sales objectives.
- Excellent verbal and written communication skills; ability to deliver persuasive presentations.
- Ability to work effectively in cross-functional teams and to cope with different cultures.
- Ability to thrive in a fast-paced, dynamic environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities.
- Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.
- Demonstrated ability to drive process improvements and implement best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Clear customer-centricity approach (Internal & external). Emphasize change and transformation. Culture of performance based on analysis of business indicators and facts.
- Ability to work under pressure and manage multiple priorities effectively.
- Willingness to travel.
Account Manager SaaS employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager SaaS
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to talk about how you can drive renewals and upselling opportunities with confidence. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe in making a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Account Manager SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - SaaS. Highlight your experience in customer relationship management and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don't forget to mention your understanding of the industries Autodesk serves!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Be clear, concise, and persuasive in your writing – we love that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Parkside
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Autodesk's products and services. Familiarise yourself with the specific industries they serve, like AEC and manufacturing. This will help you translate technical features into business benefits during your conversation.
✨Build Rapport
As an Account Manager, relationship-building is key. Practice how you'll establish trust and credibility with potential clients. Think of examples from your past experiences where you've successfully built strong relationships and be ready to share them.
✨Show Your Analytical Side
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've tracked customer engagement metrics or improved processes based on data analysis. This will demonstrate your analytical mindset and customer-centric approach.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like mitigating churn or driving renewals. Think through potential scenarios and how you would address them, showcasing your strategic thinking and problem-solving skills.
