At a Glance
- Tasks: Manage customer relationships, process orders, and coordinate export shipments.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Be part of a collaborative team focused on continuous improvement.
- Why this job: Make a real impact by delivering exceptional service to international customers.
- Qualifications: Experience in customer service or sales administration is essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day-to-day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
- Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
- Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including:
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country-specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
- Help foster a positive, high-performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and ERP/order processing systems
- Team-oriented with a proactive attitude
- Knowledge of Incoterms and international trade compliance
- Experience working with freight forwarders and customs authorities
- Additional language skills
Personal Attributes
- Highly organised and dependable
- Customer-focused with a professional approach
- Able to work calmly under pressure
- Practical and adaptable
- Strong team player with excellent communication skills
Customer Service Administrator in Uxbridge employer: Parkside Recruitment
Join a dynamic and supportive team as a Customer Service Administrator, where your organisational skills and customer-focused approach will be valued. Our company fosters a collaborative work culture that encourages professional growth and offers opportunities to enhance your skills in a fast-paced environment. With a commitment to exceptional service standards and a focus on employee development, we provide a rewarding workplace for those looking to make a meaningful impact in both UK and international markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, it’s all about showcasing your customer service skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance of landing that Customer Service Administrator role. We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Customer Service Administrator in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales administration experience, as well as any knowledge of export coordination. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've managed customer relationships or resolved queries in the past. Let us know what makes you tick!
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, consider including examples of how you've successfully managed multiple priorities in previous roles. We love seeing how you keep things running smoothly, especially in a fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of export documentation and shipping procedures. Familiarise yourself with Incoterms and international trade compliance, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Organisation Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities or tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure.
✨Communicate Effectively
Practice your communication skills before the interview. Be ready to demonstrate how you've resolved customer queries in the past and how you maintain relationships with clients. Clear and concise communication is key, so think about how you can convey your thoughts effectively during the interview.
✨Be a Team Player
This role involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share specific examples of how you've contributed to team success and supported colleagues in achieving common goals. Highlighting your proactive attitude will resonate well with the interviewers.
