At a Glance
- Tasks: Manage customer relationships, process orders, and coordinate export shipments.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Be part of a collaborative team focused on continuous improvement.
- Why this job: Make a real impact by delivering exceptional service to international customers.
- Qualifications: Experience in customer service or sales administration is essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day-to-day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
- Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
- Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including:
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country-specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
- Help foster a positive, high-performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and ERP/order processing systems
- Team-oriented with a proactive attitude
- Knowledge of Incoterms and international trade compliance
- Experience working with freight forwarders and customs authorities
- Additional language skills
Personal Attributes
- Highly organised and dependable
- Customer-focused with a professional approach
- Able to work calmly under pressure
- Practical and adaptable
- Strong team player with excellent communication skills
Customer Service Administrator in Uxbridge employer: Parkside Recruitment
Join a forward-thinking international company that values integrity, professionalism, and a balanced approach to employee relations. With a strong emphasis on employee growth and a supportive work culture, this role offers the unique advantage of remote flexibility transitioning to hybrid working, allowing you to maintain a healthy work-life balance while contributing to meaningful organizational change. As an HRBP, you'll have the opportunity to work closely with leadership, ensuring your voice is heard and your contributions are valued in a dynamic environment focused on practical solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Uxbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkside Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkside Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Uxbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkside Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Parkside Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkside Recruitment!
How to prepare for a job interview at Parkside Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
