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- Tasks: Help clients book their dream holidays and provide tailored travel advice.
- Company: Join a growing travel company dedicated to creating memorable experiences.
- Benefits: Enjoy flexible hours, generous holidays, and career progression opportunities.
- Why this job: Be part of a supportive team while making travel dreams come true.
- Qualifications: Experience in travel reservations and strong customer service skills required.
- Other info: Hybrid working model allows for both office and home attendance.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hybrid (Flexible Office/Home Attendance)
Key Responsibilities:
- Respond to client inquiries via phone and email, providing accurate information on availability, rates, and booking policies.
- Offer tailored recommendations to clients throughout the reservation process to help them make well-informed decisions.
- Accurately input reservation details into the booking system, ensuring all information is complete and up-to-date.
- Identify opportunities to upsell additional services, such as room upgrades, packages, and amenities to enhance the guest experience.
- Handle special requests, such as room preferences or dietary requirements, ensuring all needs are met with attention to detail.
- Provide information on destinations, local attractions, and available facilities to assist guests in planning their stay.
- Assist clients with modifying or canceling reservations, adhering to company policies and procedures.
- Resolve reservation-related concerns efficiently, maintaining a professional and client-focused approach.
- Maintain detailed and accurate records of reservations and client interactions, ensuring data confidentiality.
- Collaborate with the sales and operations teams to ensure seamless coordination and excellent service delivery.
- Support revenue generation by promoting relevant services, such as tours or travel insurance.
- Proactively follow up with key accounts to drive repeat business and increase booking numbers.
The Ideal Candidate:
- Experience in travel reservations, with a focus on key destinations like the Caribbean and Indian Ocean.
- Strong customer service skills and the ability to build rapport with clients.
- Sales-focused mindset with the ability to identify upselling opportunities.
- Excellent organizational skills and attention to detail.
- Strong communication skills, both verbal and written, with the ability to adapt messaging to different client needs.
- Comfortable working in a fast-paced, team-oriented environment.
Benefits:
- Competitive base salary with commission structure.
- Flexible working hours with hybrid working options.
- Generous holiday allowance.
- Career progression opportunities within a growing travel company.
- Regular team-building activities and company events.
This is a fantastic opportunity for a travel professional looking to join a supportive team while delivering exceptional customer service and promoting memorable travel experiences.
Travel Specialist employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with popular travel destinations, especially the Caribbean and Indian Ocean. This knowledge will help you provide tailored recommendations to clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling client inquiries and special requests effectively, showcasing your ability to build rapport and resolve issues.
✨Tip Number 3
Develop a strong understanding of upselling techniques. Research common upsell opportunities in the travel industry, such as room upgrades or travel insurance, so you can confidently discuss these options with potential clients.
✨Tip Number 4
Network with professionals in the travel industry through social media platforms like LinkedIn. Engaging with others in the field can provide valuable insights and may even lead to job referrals, increasing your chances of landing the position.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel reservations, especially with key destinations like the Caribbean and Indian Ocean. Emphasise your customer service skills and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to provide exceptional customer service. Mention specific examples of how you've successfully handled client inquiries or upsold services in the past.
Highlight Communication Skills: In your application, demonstrate your strong verbal and written communication skills. Provide examples of how you've adapted your messaging to meet different client needs, as this is crucial for the role.
Showcase Organisational Skills: Detail your organisational skills and attention to detail in your application. Mention any experience you have with maintaining accurate records or managing multiple reservations simultaneously.
How to prepare for a job interview at Parkside Recruitment
✨Know Your Destinations
Familiarise yourself with popular travel destinations, especially the Caribbean and Indian Ocean. Be prepared to discuss these locations and their attractions during the interview, as this will demonstrate your expertise and passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build rapport with clients and provide tailored recommendations, as this is crucial for a Travel Reservations Consultant.
✨Demonstrate Your Sales Acumen
Think of ways you can identify upselling opportunities and enhance the guest experience. Be ready to share specific strategies or experiences where you successfully upsold services or products in previous roles.
✨Practice Effective Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. Be prepared to adapt your messaging based on different client needs, showcasing your versatility in communication.
