Service Operations Coordinator in Surrey, Weybridge

An exciting opportunity has arisen for a highly organised and customer-focused Service Operations Coordinator to join a well-established and growing organisation based in Weybridge. This role is ideal for an experienced coordinator or administrator who thrives in a fast-paced environment and enjoys managing multiple priorities while delivering exceptional customer service. Working closely with service, operations and engineering teams, the successful candidate will play a key role in ensuring the smooth coordination of customer requests, engineer scheduling, quotations, service contracts and administrative processes. Initially office-based, the position offers the opportunity for hybrid working in the future once training has been completed and the individual is confident working independently.

Key Responsibilities

• Coordinate field service requests and engineer schedules using internal planning systems.
• Liaise with customers to confirm appointments, resolve queries and provide service updates.
• Prepare and issue quotations, service documentation and customer communications.
• Process customer orders and purchase orders, ensuring accurate administration throughout.
• Arrange follow-up visits, engineer attendance and required parts within agreed service levels.
• Support the administration of service contracts, maintenance schedules and customer records.
• Work closely with internal departments including finance, service operations and planning teams.
• Produce reports and management information to support operational performance.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives.
• Provide high-quality administrative and customer service support across the wider team.
• Maintain accurate records across SAP, CRM and internal systems.

The Ideal Candidate

• Previous experience within a coordination, scheduling, customer service or administration role.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills and confidence dealing with customers and stakeholders at all levels.
• High attention to detail and a commitment to accuracy.
• Ability to work well under pressure and meet deadlines.
• Strong IT skills including Microsoft Office.
• Experience using SAP, CRM systems or similar business systems would be advantageous.
• A proactive and positive approach with a genuine passion for delivering outstanding customer service.

What's on Offer

• £15.00 per hour.
• Monday to Friday, 09:00 – 17:30.
• Initial 6-month contract with the possibility of extension.
• Career development and training opportunities.
• Future hybrid working options once fully trained.
• Opportunity to join a supportive and collaborative team environment.

This is an excellent opportunity for a motivated coordinator looking to join a reputable organisation where they can make a real impact and further develop their career within service operations and customer support.