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- Tasks: Coordinate field engineers and manage service requests in a fast-paced environment.
- Company: Dynamic service operations team based in Watford with a hybrid work model.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and pension scheme.
- Other info: Enjoy a flexible work-life balance and opportunities for personal growth.
- Why this job: Be the vital link between customers and engineers while thriving in a supportive team.
- Qualifications: Experience in service coordination or scheduling, with strong communication skills.
The predicted salary is between 29000 - 32000 £ per year.
Our client is seeking an outgoing, quick-thinking Service Dispatch Coordinator to join a busy, fast-paced service operations team based in Watford. This is a key role where you will coordinate field engineers, manage reactive service requests, and ensure all work is delivered within SLA timeframes. You will act as the vital link between customers, engineers, and internal teams.
Service Administrator - experience required:
- Proven experience in service coordination/administration OR scheduling
- Ideally, experience scheduling engineers within a reactive service or engineering environment
- Previous experience working in a fast-paced environment is essential
- Resilient, with the ability to manage a high workload effectively
- Adaptable and responsive to change
- Able to use own initiative and work independently
- Confident communicator, both with internal teams and customers
- Motivated, proactive, and organised
Service Administrator - key Responsibilities:
- Dispatching engineers in line with SLAs, including urgent and reactive jobs
- Managing work orders, service contracts, and invoicing
- Coordinating maintenance, installations, and reactive callouts
- Supporting billing, parts ordering, and system updates (e.g. ServiceMax/SAP)
- Monitoring schedules to maximise engineer utilisation
Service Administrator - what’s on Offer:
- Hybrid working (3 days office / 2 days home)
- 25 days holiday + birthday leave
- Private healthcare & dental
- Pension scheme
Please apply now if you have relevant experience aligned to the above requirements. Thank you and good luck!
Service Scheduler in Stevenage employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for service coordination roles and practice your responses. We want you to shine when discussing your experience with scheduling engineers and managing workloads.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've effectively managed high workloads and adapted to changes in fast-paced environments. This will demonstrate you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Scheduler in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination or scheduling. We want to see how your skills match the fast-paced environment we're in, so don’t hold back on showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Dispatch Coordinator role. Be sure to mention your ability to manage workloads and communicate effectively with both customers and engineers.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed schedules or coordinated teams in the past. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Good luck!
How to prepare for a job interview at Parkside Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Scheduler role. Familiarise yourself with service coordination, scheduling engineers, and managing SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Dispatch Coordinator, you'll need to communicate effectively with customers and internal teams. Prepare examples of how you've successfully managed communication in previous roles. This could be through resolving customer issues or coordinating with engineers under pressure.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage a high workload and stay organised. Bring examples of how you've prioritised tasks in a fast-paced environment. You might even want to mention any tools or systems you've used to keep everything on track, like ServiceMax or SAP.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about situations where you've had to adapt quickly or manage urgent requests. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.