At a Glance
- Tasks: Manage online sales, customer interactions, and social media presence.
- Company: Exciting small business with a focus on digital marketing.
- Benefits: Opportunity to grow your career in a dynamic environment.
- Other info: Perfect for those who enjoy variety and ownership in their work.
- Why this job: Make a real impact while developing your skills in e-commerce and social media.
- Qualifications: Strong communication, organisational skills, and a creative mindset.
The predicted salary is between 25000 - 32000 £ per year.
Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? I am recruiting for an exciting newly created position within a growing small business. As the E-Commerce & Social Media Administrator, you will play a key role in supporting their online sales operation, managing customer interactions, and developing their digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.
The Role
Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery. You will also take responsibility for managing and developing their social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen their brand online. In addition, you will provide general administrative support and assist customers both over the phone and in person when required.
Key Responsibilities
- E-Commerce & Customer Management
- Manage and maintain customer records using the company CRM system.
- Process online orders and monitor customer journeys from enquiry through to delivery.
- Communicate with customers regarding orders, deliveries, and general enquiries.
- Ensure customer information and order details are accurate and up to date.
- Identify opportunities to improve customer experience and operational efficiency.
- Social Media & Marketing
- Manage and develop the company's social media channels.
- Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
- Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
- Monitor performance metrics and provide recommendations for improvement.
- Support the development of the company's wider digital marketing strategy.
- Assist with website updates, promotions, and online marketing activities.
- Administration & Customer Support
- Provide general administrative support to the business.
- Answer telephone enquiries and respond to customer communications.
- Welcome and assist customers visiting the showroom.
- Support management with business development initiatives and special projects.
Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Confident using computers and learning new systems.
- Self-motivated with a proactive attitude.
- Strong written communication skills.
- Creative mindset with an interest in social media and marketing.
- Ability to manage multiple tasks effectively.
Desirable Skills & Experience
- Experience managing social media accounts.
- Understanding of digital marketing principles.
- Experience using CRM or customer management software.
- Familiarity with e-commerce platforms.
- Qualification in marketing, business, digital media, or a related field.
If you're looking for a varied and rewarding role where you can make a genuine impact, then please apply.
E-Commerce & Social Media Administrator in Ruislip employer: Parkside Recruitment
Join a dynamic small business that values creativity and customer focus, offering a unique opportunity to shape their digital presence as an E-Commerce & Social Media Administrator. With a supportive work culture that encourages ownership of projects and personal growth, you'll enjoy a variety of tasks while contributing directly to the company's success. Located in a vibrant area, this role provides the chance to develop your skills in a collaborative environment, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce & Social Media Administrator in Ruislip
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your social media campaigns or e-commerce projects. This gives us a chance to see your creativity and how you can contribute to our digital presence.
✨Tip Number 3
Prepare for interviews by researching the company and its online presence. We want to see that you’re genuinely interested in the role and have ideas on how to improve our customer experience and social media strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace E-Commerce & Social Media Administrator in Ruislip
Some tips for your application 🫡
Show Off Your Creativity:As an E-Commerce & Social Media Administrator, creativity is key! Make sure to showcase your creative flair in your application. Whether it's through a unique cover letter or a portfolio of your social media work, let us see how you can bring fresh ideas to the table.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so make it personal!
Highlight Your Customer Service Skills:Since this role involves managing customer interactions, be sure to emphasise your excellent communication and customer service skills. Share specific examples of how you've gone above and beyond for customers in the past – we love to hear those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company's e-commerce and social media presence. Familiarise yourself with their platforms, recent campaigns, and customer interactions. This shows genuine interest and helps you tailor your responses.
✨Showcase Your Creativity
Prepare examples of your creative work, especially related to social media content or marketing initiatives. Bring a portfolio if possible, or be ready to discuss how you've engaged audiences in the past. This role thrives on creativity, so let that shine!
✨Customer-Centric Mindset
Be ready to discuss how you would enhance customer experience. Think of specific strategies or improvements you could suggest based on your understanding of their current operations. Highlighting your customer service skills will resonate well with the management team.
✨Ask Smart Questions
Prepare thoughtful questions about the company's future plans for e-commerce and social media. This not only shows your enthusiasm but also your strategic thinking. It’s a great way to demonstrate that you’re already envisioning your role in their growth.
