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- Tasks: Engage with customers to resolve outstanding balances through various channels.
- Company: Dynamic, high-growth business reshaping customer support in consumer finance.
- Benefits: Competitive salary, flexible hybrid working, and comprehensive benefits package.
- Why this job: Make a real difference in people's lives while developing your career in financial services.
- Qualifications: Experience in collections or customer service, strong communication skills, and empathy.
- Other info: Join a supportive culture that values innovation and offers clear career progression.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Collections Advisor to join a forward-thinking, high-growth business based in Milton Keynes. This dynamic organisation is reshaping the way customer support operates within consumer finance. With a strong emphasis on empathy, technology, and compliance, they’re looking for someone who can confidently navigate challenging conversations and turn them into positive outcomes for both the business and the customer.
The successful candidate will be responsible for engaging with customers across multiple channels—phone, SMS, email, and chat—to resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether it’s providing support to those facing financial difficulties or simply guiding customers through tailored repayment options, the Collections Advisor plays a key role in helping people get back on track.
Key responsibilities include:
- Making outbound and receiving inbound calls to discuss and resolve overdue payments
- Communicating with customers through digital platforms such as SMS, email, and online chat
- Advising customers in financial difficulty with care and understanding, offering practical, FCA-compliant solutions
- Making informed decisions that balance customer circumstances with business requirements
- Maintaining a high standard of service and professionalism in every interaction
- Ensuring full adherence to internal policies and regulatory standards
- Supporting wider business teams where needed
The ideal candidate will have:
- Previous experience in a collections, credit control, or similar customer service role
- A strong understanding of FCA regulations and Treating Customers Fairly principles
- Confidence in handling difficult conversations with empathy and resilience
- Excellent verbal and written communication skills
- Strong PC literacy, including Microsoft Office
- The ability to prioritise tasks, work under pressure, and maintain attention to detail
- A positive attitude, team spirit, and the drive to go above and beyond
What’s on offer:
- Competitive salary with genuine opportunities for progression
- Flexible hybrid working arrangements (split between home and office)
- Comprehensive benefits package including private healthcare and discounted gym memberships
- A collaborative and supportive culture that values innovation, inclusion, and development
- Regular training and a clear pathway to grow your career within financial services
All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role—it’s a chance to be part of a business that values people, embraces innovation, and is on an exciting journey of growth. Apply now to be part of a team that’s passionate about making a difference in people’s lives.
Customer Service Representative in Northampton employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling challenging conversations and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Customer Service Representative in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in financial services. We want to see how your skills align with the role of a Collections Advisor, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since this role involves engaging with customers across various channels, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to handle challenging conversations with empathy.
Highlight Your Compliance Knowledge: Familiarity with FCA regulations and Treating Customers Fairly principles is key for us. Make sure to mention any relevant experience or training you have in these areas to show that you understand the importance of compliance in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Financial Services Inside Out
Make sure you brush up on your knowledge of financial services and FCA regulations. Being able to discuss these confidently will show that you understand the industry and can navigate the complexities of collections with ease.
✨Practice Empathy in Your Responses
Since the role requires handling difficult conversations, practice responding to challenging scenarios with empathy. Think about how you would feel in the customer's shoes and prepare examples of how you've successfully resolved similar situations in the past.
✨Familiarise Yourself with Digital Communication Tools
As you'll be engaging with customers through various channels, get comfortable with digital communication platforms. If possible, practice using SMS, email, and chat tools to ensure you're ready to handle inquiries smoothly during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've made informed decisions that balanced customer needs with business requirements. Highlighting your ability to think critically under pressure will demonstrate your suitability for the role.