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- Tasks: Coordinate field engineers and manage service requests in a fast-paced environment.
- Company: Dynamic service operations team based in Watford with a hybrid work model.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and pension scheme.
- Other info: Enjoy a flexible work-life balance and opportunities for personal growth.
- Why this job: Be the vital link between customers and engineers while thriving in a supportive team.
- Qualifications: Experience in service coordination or scheduling, with strong communication skills.
The predicted salary is between 29000 - 32000 £ per year.
Our client is seeking an outgoing, quick-thinking Service Dispatch Coordinator to join a busy, fast-paced service operations team based in Watford. This is a key role where you will coordinate field engineers, manage reactive service requests, and ensure all work is delivered within SLA timeframes. You will act as the vital link between customers, engineers, and internal teams.
Service Administrator - experience required:
- Proven experience in service coordination/administration OR scheduling
- Ideally, experience scheduling engineers within a reactive service or engineering environment
- Previous experience working in a fast-paced environment is essential
- Resilient, with the ability to manage a high workload effectively
- Adaptable and responsive to change
- Able to use own initiative and work independently
- Confident communicator, both with internal teams and customers
- Motivated, proactive, and organised
Service Administrator - key Responsibilities:
- Dispatching engineers in line with SLAs, including urgent and reactive jobs
- Managing work orders, service contracts, and invoicing
- Coordinating maintenance, installations, and reactive callouts
- Supporting billing, parts ordering, and system updates (e.g. ServiceMax/SAP)
- Monitoring schedules to maximise engineer utilisation
Service Administrator - what’s on Offer:
- Hybrid working (3 days office / 2 days home)
- 25 days holiday + birthday leave
- Private healthcare & dental
- Pension scheme
Please apply now if you have relevant experience aligned to the above requirements. Thank you and good luck!
Service Scheduler in Luton employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Scheduler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for service coordination roles and practice your responses. We want you to shine when discussing your experience with scheduling engineers and managing workloads.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've effectively managed high workloads and adapted to changes in fast-paced environments. This will demonstrate you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Scheduler in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination or scheduling. We want to see how your skills match the fast-paced environment we're in, so don’t hold back on showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Dispatch Coordinator role. Be sure to mention your ability to manage workloads and communicate effectively with both customers and engineers.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed schedules or coordinated teams in the past. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Good luck!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Make sure you understand the role of a Service Scheduler inside out. Familiarise yourself with service coordination, scheduling, and the tools mentioned in the job description, like ServiceMax or SAP. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Service Scheduler, you'll be the link between customers and engineers. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. Think about times when you had to manage expectations or resolve conflicts.
✨Demonstrate Your Adaptability
The job requires someone who can handle a high workload and adapt to changes quickly. Be ready to discuss situations where you've successfully managed multiple tasks or adapted to unexpected challenges. This will highlight your resilience and ability to thrive under pressure.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.