At a Glance
- Tasks: Manage reservations and deliver exceptional customer service to create memorable guest experiences.
- Company: Join the prestigious Montcalm Collection, a leading luxury hotel group in London.
- Benefits: Competitive salary, 28 days holiday, paid birthday leave, and exclusive hotel discounts.
- Other info: Enjoy ongoing training, career progression, and a collaborative team environment.
- Why this job: Be the first point of contact for guests and make a real impact on their stay.
- Qualifications: Previous reservations experience and excellent communication skills are essential.
The predicted salary is between 28066 - 30000 £ per year.
Reservation Agent – Luxury Hotel | Central London
Salary
Competitive + Outstanding Benefits
Location
Central London
Hours
Full-time | Shift Patterns (including weekends and bank holidays)
Join One of London's Leading Luxury Hotel Collections Are you passionate about delivering exceptional customer service?
Do you have experience within hotel reservations or hospitality and enjoy creating memorable guest experiences?
- We're recruiting for a
- Reservation Agent to join the prestigious
Montcalm Collection , a luxury hotel group renowned for its exceptional service, iconic London properties and commitment to employee development.
This is an exciting opportunity to join a collaborative team where every booking is the start of an unforgettable guest journey.
The Role As a Reservation Agent, you'll be the first point of contact for guests, ensuring every reservation is handled professionally and efficiently whilst maximising revenue opportunities.
Key Responsibilities
- Manage reservations via telephone, email and online booking platforms.
- Deliver exceptional customer service and resolve booking enquiries.
- Maintain an excellent knowledge of room types, rates, packages and promotions.
- Process amendments, cancellations and no-shows accurately.
- Manage room inventory to help maximise occupancy.
- Identify opportunities to upsell rooms and hotel experiences.
- Liaise with internal departments to ensure guest requests are communicated.
- Prepare reservation reports and maintain accurate booking records.
- Act as an ambassador for the Montcalm Collection, delivering a luxury guest experience from the very first interaction.
What We're Looking For
- Previous reservations experience within a hotel or serviced apartment environment.
- Experience within luxury hospitality is highly desirable.
- Excellent communication and customer service skills.
- Strong organisational skills and exceptional attention to detail.
- Experience using
Opera PMS or a similar hotel reservation system.
- A proactive, solutions-focused approach.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, weekends and bank holidays.
- Right to work in the UK (visa sponsorship is not available).
- What's on Offer
- Competitive salary.
- 28 days holiday (including bank holidays), increasing with service.
- Paid birthday leave.
- Cashback healthcare plan.
- Employee Assistance Programme with legal and wellbeing support.
- Complimentary meals whilst on duty.
- Marriott Bonvoy hotel discounts.
- Exclusive Montcalm Collection room rates.
- Cycle to Work scheme.
- Discounted gym membership.
- Ongoing training, leadership development and career progression.
- Paid volunteering day.
- Employee referral scheme.
- Recognition awards and regular team celebrations.
If you're passionate about hospitality and looking to develop your career with one of London's premier luxury hotel collections, we'd love to hear from you.
Apply today or contact Frankie at Parkside Recruitment for more information.
Reservation Agent in London employer: Parkside Recruitment
Parkside Recruitment is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Ruislip. With opportunities for professional growth and development, the company encourages a proactive approach to work, ensuring that every team member feels valued and empowered. The unique blend of a fast-paced environment and a focus on employee well-being makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Parkside Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Parkside Recruitment
Don't be shy about reaching out to Parkside Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Parkside Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Parkside Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
