At a Glance
- Tasks: Manage online sales, customer interactions, and social media presence.
- Company: Exciting small business with a focus on digital marketing.
- Benefits: Opportunity to grow your career in a dynamic environment.
- Other info: Varied role with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your skills in e-commerce and marketing.
- Qualifications: Strong communication, organisational skills, and a creative mindset.
The predicted salary is between 25000 - 32000 £ per year.
Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? I am recruiting for an exciting newly created position within a growing small business. As the E-Commerce & Social Media Administrator, you will play a key role in supporting their online sales operation, managing customer interactions, and developing their digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.
The Role
- Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery.
- You will also take responsibility for managing and developing their social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen their brand online.
- In addition, you will provide general administrative support and assist customers both over the phone and in person when required.
Key Responsibilities
- E-Commerce & Customer Management
- Manage and maintain customer records using the company CRM system.
- Process online orders and monitor customer journeys from enquiry through to delivery.
- Communicate with customers regarding orders, deliveries, and general enquiries.
- Ensure customer information and order details are accurate and up to date.
- Identify opportunities to improve customer experience and operational efficiency.
- Social Media & Marketing
- Manage and develop the company's social media channels.
- Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
- Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
- Monitor performance metrics and provide recommendations for improvement.
- Support the development of the company's wider digital marketing strategy.
- Assist with website updates, promotions, and online marketing activities.
- Administration & Customer Support
- Provide general administrative support to the business.
- Answer telephone enquiries and respond to customer communications.
- Welcome and assist customers visiting the showroom.
- Support management with business development initiatives and special projects.
Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Confident using computers and learning new systems.
- Self-motivated with a proactive attitude.
- Strong written communication skills.
- Creative mindset with an interest in social media and marketing.
- Ability to manage multiple tasks effectively.
Desirable Skills & Experience
- Experience managing social media accounts.
- Understanding of digital marketing principles.
- Experience using CRM or customer management software.
- Familiarity with e-commerce platforms.
- Qualification in marketing, business, digital media, or a related field.
If you're looking for a varied and rewarding role where you can make a genuine impact, then please apply.
E-Commerce & Social Media Administrator in London employer: Parkside Recruitment
Join a dynamic small business that values creativity and customer focus, offering you the chance to take ownership of your projects as an E-Commerce & Social Media Administrator. With a supportive work culture that encourages personal growth and development, you'll have the opportunity to enhance your skills in digital marketing while contributing directly to the company's success. Located in a vibrant area, this role provides a unique chance to engage with customers both online and in person, making a meaningful impact on their experience.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce & Social Media Administrator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for an E-Commerce & Social Media Administrator role. You never know who might have a lead or can introduce you to someone in the industry.
✨Tip Number 2
Get your social media game on point! Start engaging with brands and professionals in the e-commerce and digital marketing space. Comment on their posts, share relevant content, and showcase your knowledge. This could catch the eye of potential employers!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and social media management. Think about how you can demonstrate your organisational skills and creativity. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace E-Commerce & Social Media Administrator in London
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially when it comes to customer enquiries and online orders.
Be Creative with Your Content:Since this role involves managing social media, let your creativity shine through! Share examples of engaging content you've created or ideas you have for our platforms. We love fresh perspectives!
Tailor Your Application:Don’t just send a generic application. We’re looking for someone who understands the role and can contribute to our digital presence. Make sure to align your experience with the job description to show us you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company's online presence. Familiarise yourself with their social media channels and e-commerce platform. This will not only show your genuine interest but also help you come up with ideas on how to enhance their digital marketing strategy.
✨Showcase Your Creativity
Prepare a portfolio or examples of your previous work related to social media and e-commerce. Whether it's content you've created or campaigns you've managed, having tangible evidence of your skills can set you apart from other candidates.
✨Customer-Centric Mindset
Be ready to discuss how you would handle customer enquiries and improve their experience. Think of specific scenarios where you’ve successfully resolved issues or enhanced customer satisfaction in the past. This will demonstrate your proactive attitude and strong communication skills.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions about the company’s future plans for e-commerce and social media. This shows that you’re not just interested in the role, but also in contributing to the company's growth and success.
