At a Glance
- Tasks: Manage customer relationships, process orders, and coordinate export shipments.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Gain valuable experience and develop your skills in customer service and administration.
- Other info: Opportunity for personal growth and to improve processes in a supportive team.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales administration is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
- Customer Service & Sales Support
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day-to-day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
- Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
- Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including: Commercial invoices, Packing lists, Certificates of origin, Shipping and customs documentation, Letters of credit, Country-specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
- Team Support & Continuous Improvement
- Help foster a positive, high-performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and ERP/order processing systems
- Team-oriented with a proactive attitude
Desirable Skills
- Knowledge of Incoterms and international trade compliance
- Experience working with freight forwarders and customs authorities
- Additional language skills
Personal Attributes
- Highly organised and dependable
- Customer-focused with a professional approach
- Able to work calmly under pressure
- Practical and adaptable
- Strong team player with excellent communication skills
Customer Service Administrator in London employer: Parkside Recruitment
Join a dynamic and supportive team as a Customer Service & Sales Administrator, where your organisational skills and customer-focused approach will be valued. Our company fosters a collaborative work culture that encourages professional growth and offers opportunities to enhance your skills in a fast-paced environment. With a commitment to exceptional service standards and a focus on employee development, we provide a rewarding workplace for those looking to make a meaningful impact in both UK and international markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements. This could be anything from customer feedback to successful projects you've managed.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer queries or managed export documentation in the past.
Show Off Your Organisational Skills:Since this role requires excellent organisational abilities, mention any tools or methods you use to stay organised. We love hearing about how you manage multiple priorities and deadlines!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service and sales administration. Familiarise yourself with export documentation and shipping procedures, as these are crucial for the role. Being able to discuss specific examples from your past experience will show that you're not just a good fit, but that you truly understand the job.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare to discuss how you've managed multiple priorities in previous roles. Bring along examples of how you've streamlined processes or improved efficiency in your past jobs. This will demonstrate your proactive attitude and ability to thrive in a fast-paced environment.
✨Communicate Clearly
Strong communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and concisely. Be ready to answer questions about how you've resolved customer queries or handled difficult situations. This will highlight your problem-solving abilities and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the challenges they face in customer service, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
