Information Technology Support Specialist

IT Service Desk Analyst – Up to £35,000 DOE | Hybrid (St. Albans)

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

3 days in office / 2 days remote (after completing the first half of probation)

Full-time | 37.5 hours per week | Flexible start and end times

We are looking for a proactive IT Service Desk Analyst to join our growing IT team and provide high-quality 1st line / 2nd line support to over 280 users across four UK office locations. This is a fantastic opportunity for someone who enjoys solving IT issues, delivering outstanding service, and working in a collaborative and dynamic environment.

Key Responsibilities:

• Act as the first point of contact for all IT-related queries, logging, prioritising, and resolving incidents efficiently.
• Escalate complex issues to the 2nd line support team when required.
• Maintain accurate IT asset records and update Knowledge Base articles for common fixes.
• Lead IT onboarding sessions for new starters, including inductions and basic training.
• Support the rollout and adoption of new technologies, particularly within the Microsoft 365 suite.
• Occasionally travel to and support users at other office locations (access to additional offices may be required).

What We\’re Looking For:

• 3+ years’ experience in a similar IT support position
• Proficiency in Microsoft OS, Azure AD, Office 365, and AVD Desktop
• Strong hardware diagnostics and fault-finding skills
• Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g FreshService)
• A full UK driving licence and access to your own vehicle

What’s On Offer:

• Salary: Up to £35,000, depending on experience.
• Holidays: 23 days (rising to 28 after 5 years), plus bank holidays and office closure over Christmas.
• Work-Life Balance: Hybrid working model (3 days in / 2 remote post-probation), flexible working hours.
• Health & Wellbeing: Health cash plan, Employee Assistance Programme (EAP), and wellbeing initiatives.
• Financial Benefits: Pension scheme (up to 5% employer contribution), life insurance (4x salary), cycle-to-work scheme, and retail discounts.