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- Tasks: Lead a dynamic team in the pharma sector, ensuring top-notch service and performance.
- Company: Join a global leader in the pharmaceutical logistics industry.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact in healthcare logistics while developing your leadership skills.
- Qualifications: Experience in freight forwarding and a passion for customer service.
- Other info: Be part of a supportive team culture focused on continuous improvement.
The predicted salary is between 38000 - 40000 £ per year.
Our client based in Hayes is looking for an Operations Team Leader to join their Pharma Team. You will be supervising a team of 4 (2 export, 2 'warehousing & pick/pack distribution'). Salary £38K-40k Depending on Experience. As an ILS Operations Team Leader you'll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.
Key Activities:
- Supporting and coordinating in the movement (via air, road, sea or courier - export) of pharma product & other goods required within the medical industry.
- Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
- Adhere to Customs Compliance procedures and documentation.
- Manage and Build Customer Relationships.
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
- Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
- Liaise directly with overseas offices on shipment planning and coordination.
- Maintain mandatory milestones and remarks through CargoWise (internal system).
- Use CargoWise to create, manage and maintain shipments.
- Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant information and services provided.
- Manage allocated customers against agreed SOPs.
- Update internal complaints tools with all required inputs including root cause and solution.
- Engage and grow all people in area of responsibility through the implementation of Active Leadership.
- Identifying and supporting key areas of added value to the customer.
- Contribute to the First Choice continuous improvement program.
- Participate & lead Weekly Team briefing sessions.
- Complete all statutory and mandatory training.
- Manage Compliance procedures and documentation.
- Any other duties as required.
Skills and Experience:
- Knowledge of Freight Forwarding industry: Exports & related processes.
- Two or more years' experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).
- Experience of HMRC procedures (knowledge of CDS).
- Proven Exports experience with a good knowledge of Customer Service, processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Ability to lead and motivate a team to achieve KPI's.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Results driven and good attention to details.
- Good written and spoken English and excellent telephone and e-mail skills.
- Good ability to learn new computer systems.
- Able to prioritise and perform under pressure.
ILS Operations Team Leader in Hayes employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ILS Operations Team Leader in Hayes
✨Tip Number 1
Network like a pro! Reach out to people in the pharma and freight forwarding industries on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and team leadership. Think about your past experiences and how they align with the role of an ILS Operations Team Leader. Confidence is key!
✨Tip Number 3
Showcase your skills! During interviews, highlight your knowledge of customs compliance and customer service. Use specific examples to demonstrate how you've successfully managed teams and met KPIs in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace ILS Operations Team Leader in Hayes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ILS Operations Team Leader role. Highlight your experience in freight forwarding, especially in pharma-related movements, and showcase how you've met KPIs in previous roles. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the pharma industry and how your leadership style aligns with our values at StudySmarter. Remember, we love seeing personality, so let your enthusiasm come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve customer service. Use numbers where possible – for example, mention how you improved KPIs or enhanced customer satisfaction. We’re all about results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our global network of passionate experts!
How to prepare for a job interview at Parkside Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the freight forwarding industry, especially regarding exports and pharma-related movements. Familiarise yourself with key terms and processes, as well as any relevant regulations like UK GDP. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Leadership Skills
As an Operations Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, driven performance, or resolved conflicts. Highlight how you can engage and grow your team through Active Leadership.
✨Customer Service is Key
Be ready to discuss how you've identified and met customer service needs in previous roles. Think of specific instances where you went above and beyond for a client or resolved a tricky situation. This will help illustrate your commitment to maintaining high levels of customer satisfaction.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to shine!