At a Glance
- Tasks: Build strong client relationships and manage customer inquiries in a hybrid role.
- Company: Dynamic company based in Watford with a focus on client satisfaction.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team and enjoy a vibrant work culture.
- Why this job: Make a real difference by enhancing customer experiences and driving satisfaction.
- Qualifications: Fluency in German and Hebrew, plus excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client based in Watford is seeking a German and Hebrew speaking Customer Service Advisor - Hybrid working. In this role you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. You will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.
Key Responsibilities:
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
- Monitor service, equipment, and consumable contracts to ensure execution of Terms.
German & Hebrew speaking Customer Service employer: Parkside Recruitment
Our client in Watford offers a dynamic and supportive work environment, perfect for those looking to thrive in customer service. With a strong emphasis on employee growth and development, the company provides hybrid working options that promote work-life balance while fostering a culture of collaboration and innovation. Join a team where your language skills are valued, and you can make a meaningful impact on client relationships and satisfaction.
