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- Tasks: Manage freight forwarding activities and ensure top-notch customer service.
- Company: Join a vibrant team in the fast-paced freight forwarding industry.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic culture that values teamwork and operational excellence.
- Qualifications: Experience in freight forwarding and strong customer service skills are essential.
- Other info: Full-time role based in Birmingham with occasional shifts and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Join a dynamic freight forwarding team as a Forwarder, delivering outstanding end-to-end service across air, sea, and road operations. This role focuses on providing seamless customer support, ensuring operational excellence, and driving compliance with key regulations.
Key responsibilities:
- Manage end-to-end freight forwarding activities (clearances, bookings, deliveries, invoicing)
- Maintain excellent customer service, building strong client and supplier relationships
- Ensure accurate customs entries, cost control, job costing, and month-end compliance
- Collaborate closely with senior forwarders, operations managers, and sales teams
- Follow strict SOPs, KPIs, and quality standards to meet internal and external requirements
What you’ll bring:
- Proven experience in freight forwarding operations (air, sea, or road)
- Strong customer service focus and problem-solving skills
- Knowledge of transport sector IT systems and financial processes
- Ability to work flexibly, including occasional shifts and weekends
- Driven, results-oriented, and team-focused attitude
Location: Birmingham
Full-time, Monday–Friday (with flexibility for shifts/weekends as needed)
Ready to take your freight forwarding career to the next level? Get in touch today to apply or find out more!
Forwarder employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in freight forwarding. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the freight forwarding sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and problem-solving. Think of specific examples from your past experience that showcase your skills in these areas.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we operate will help you tailor your approach and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Forwarder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Forwarder in freight forwarding. Familiarise yourself with key terms and processes related to air, sea, and road operations.
Tailor Your CV: Highlight your relevant experience in freight forwarding operations. Emphasise your customer service skills, problem-solving abilities, and any knowledge of transport sector IT systems that you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific examples of how you've successfully managed freight forwarding activities and built strong client relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Parkside Recruitment
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, including air, sea, and road logistics. Be prepared to discuss your previous experiences and how they relate to the key responsibilities outlined in the job description.
✨Demonstrate Customer Service Skills
Since this role emphasises excellent customer service, think of specific examples where you've successfully managed client relationships or resolved issues. Highlight your problem-solving skills and how they contributed to a positive outcome.
✨Familiarise Yourself with Compliance and Regulations
Understanding customs entries and compliance is crucial for this position. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in your past roles, as well as your approach to maintaining quality standards.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working in teams. Share examples of how you've collaborated with senior forwarders, operations managers, or sales teams to achieve common goals.
