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For Companies At a Glance
- Tasks: Manage orders from start to finish and provide top-notch customer service.
- Company: Join a well-known client that values communication and teamwork.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Perfect for those who love helping others and thrive in a dynamic setting.
- Qualifications: Fluency in two additional EU languages is a must, along with strong communication skills.
- Other info: Work Monday to Friday, with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Our well-known client is looking for a Customer Service Representative with two additional languages. Additional languages required must be fluent in written and spoken form: French, German, Spanish, or Italian.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
This is a Monday - Friday position with hybrid working.
Customer Service Representative with 2 additional EU Language employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative with 2 additional EU Language
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in two additional EU languages, make sure you can confidently communicate in both written and spoken forms. Practise common customer service scenarios in these languages to demonstrate your proficiency.
✨Tip Number 2
Familiarise yourself with order management processes. Understanding how orders are placed, tracked, and delivered will give you an edge. Research common challenges in this area and think about how you would handle them.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss examples of how you've handled customer inquiries or technical emergencies in the past. Highlight your ability to think independently and creatively when resolving issues.
✨Tip Number 4
Emphasise your relationship-building skills. Customer service is all about creating connections. Think of ways you've successfully built rapport with customers or colleagues and be ready to share those experiences during your discussions.
We think you need these skills to ace Customer Service Representative with 2 additional EU Language
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in the required languages (French, German, Spanish, or Italian) in both your CV and cover letter. Provide specific examples of how you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous experience in customer service roles. Use bullet points to outline your responsibilities and achievements, particularly those that demonstrate your ability to manage orders and handle customer inquiries effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the job. Mention your understanding of the order management process and your proactive approach to customer service, as well as your ability to work collaboratively with other departments.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in two additional EU languages, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in one of the required languages, so practice speaking and writing in those languages beforehand.
✨Understand the Order Management Process
Familiarise yourself with the order management process as it is a key responsibility of the role. Be ready to discuss how you would handle various scenarios, from placing orders to resolving customer issues, showcasing your problem-solving skills.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service roles, especially where you had to manage customer inquiries or complaints. Use specific examples to illustrate how you provided outstanding service and built relationships with customers.
✨Prepare for Technical Questions
Since the job involves handling technical emergencies, brush up on common technical issues related to the products or services offered by the company. Be ready to explain how you would approach troubleshooting and resolving these issues effectively.
