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For Companies At a Glance
- Tasks: Manage orders from start to finish and handle customer inquiries.
- Company: Join a well-known client with a strong reputation in customer service.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values communication and relationship building.
- Qualifications: Fluent in Spanish and Italian, with strong communication skills.
- Other info: This is a Monday to Friday role, perfect for work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Our well known client is looking for a Spanish and Italian speaker to join their Customer Service Team.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
This is a Monday – Friday position with hybrid working.
Customer Service Representative Spanish & Italian employer: Parkside Recruitment
Contact Detail:
Parkside Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Spanish & Italian
✨Tip Number 1
Make sure to highlight your bilingual skills in Spanish and Italian during the interview. Practice common customer service scenarios in both languages to demonstrate your fluency and ability to handle inquiries effectively.
✨Tip Number 2
Familiarize yourself with the order management process and be prepared to discuss how you would handle various situations, such as delays or customer complaints. This shows that you can think independently and are proactive in problem-solving.
✨Tip Number 3
Research the company’s values and customer service philosophy. Be ready to explain how your approach aligns with their mission and how you can contribute to providing outstanding customer service.
✨Tip Number 4
Prepare examples of past experiences where you successfully built relationships with customers or resolved issues. This will help you showcase your communication skills and ability to work collaboratively with other departments.
We think you need these skills to ace Customer Service Representative Spanish & Italian
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your proficiency in both Spanish and Italian. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service, focusing on your ability to manage orders, handle inquiries, and resolve issues. Use specific examples that demonstrate your proactive approach and relationship-building skills.
Tailor Your CV: Customize your CV to reflect the job description. Include keywords related to order management, communication, and teamwork. This will help your application stand out to the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Explain why you are a great fit for the company and how you can contribute to their customer service team.
How to prepare for a job interview at Parkside Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and Italian, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your ability to communicate effectively.
✨Understand the Order Management Process
Familiarize yourself with the order management process, as this is a key responsibility of the role. Be ready to discuss how you would handle different stages of the process and any relevant experiences you have had in similar situations.
✨Emphasize Customer-Centric Approach
Highlight your commitment to providing outstanding customer service. Share examples from your past experiences where you successfully resolved customer issues or built strong relationships, showcasing your proactive approach.
✨Prepare for Technical Scenarios
Since the job involves handling technical emergencies and inquiries, think about potential technical issues that could arise and how you would address them. Being able to think independently and outside the box will impress the interviewers.
