Customer Service Coordinator

Role:

Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.

As a Coordinator, you will work in a small but efficient team and provide the finest service to our client\’s customers.

You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.

This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Main Responsibilities:

• Working within the department\’s Service Level Agreements, answering phone calls from our client\’s customers
• Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
• Providing an excellent level of service to customers.
• Making changes to customers’ finance agreements.
• Allocating manual payments to customers’ agreements accurately.
• Checking finance documentation efficiently.
• Responding to correspondence from customers.

Qualifications, skills, and experience:

Required

• Previous experience working in a customer service environment.
• Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
• Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
• Quality-conscious with an eye for detail.
• This role is subject to satisfactory references including a DBS Check and Financial Check.

Desirable

• Previous experience working in a customer environment.

This a rolling contract.

Hybrid Working

Interested? Please apply