Customer Coordinator

Executive Team Manager – at Parkside Recruitment

Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 months.

Main Responsibilities

• Handle inbound and outbound calls from customers to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to customers who are experiencing financial difficulty, challenging personal circumstances, or are vulnerable, with compassion and understanding.
• Ensure compliance with relevant policies and legislation, particularly regarding forbearance and vulnerable customers.
• Liaise with external partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed.
• Identify and refer to any agreements that may potentially involve fraud and tracing of customers who have been reported as gone away.
• Achieve a high pass rate on quality assurance conducted on your interactions.

Qualifications, skills, and experience

Required:

• Previous experience in motor finance and/or a customer service environment.
• Great communicator with the ability to build relationships, being compassionate and considerate.
• Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure.
• Strong team player.
• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.

This role is subject to satisfactory references to include a DBS Check and Financial Check.

There is no contractual right to work from home; however, the flexibility our client offers is that you can request to work from home two days per week, again, providing there is no business requirement to attend the office.

The working hours are 35 hours, 9‑5, Monday to Friday. There is the option to take a 30‑minute lunch over four days, so that the fifth day will be a 2 pm finish.

This early finish will vary to ensure that there is good resource coverage within the team.

There is also a requirement to work one in every 3‑4 Saturdays and 1‑2 bank holidays per year, with a day taken off in lieu during the week.

Interested? Please apply.

Senior Level

Associate

Employment Type

Contract

Job Function

Customer Service and Administrative

Industries: Automation Machinery Manufacturing and Financial Services